EXO Thailand is Travelife Re-certified

EXO Thailand is Travelife Certified…Again!

In recognition of the great strides EXO Thailand is making towards maintaining a responsible and sustainable footprint on the environment and local community, we were recently awarded the coveted Travelife certification for the second time. The new certification will last till 2020. The re-certification confirms our industry-wide standards for sustainable management, and ethical and environmental principles in our operations by what is the most comprehensive sustainability certification scheme for tour companies!

This now brings the tally of Travelife-certified destinations within the fold of EXO to six! Cambodia, Laos, Myanmar, Vietnam and, recently added, Indonesia are also included. Visit EXO Foundation to learn more about our efforts to make the world a better place.

EXO Thailand’s Sustainability Team with Travelife Auditor, Ms Aline van der Meulen and EXO Thailand’s General Manager, Jean Baptiste Richard.

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Planet

Learn about EXO's environmental responsibility and our path to carbon neutrality

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    Learn about EXO's environmental responsibility and our path to carbon neutrality

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    B Corp Month: Celebrating business as a force for good
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    B Corp Month: Celebrating business as a force for good

    B Corp Month is a global campaign to raise awareness about the unique ethos of B Corps. Throughout March, the B Corp community comes together to demonstrate the power of purpose-driven business. This year, the theme of B Corp Month is ‘This way forward’, focusing on growth and impact. The campaign is highlighting how B Corps continue to evolve and make a difference in their communities and beyond. The month underscores the collective effort of B Corps in leading the way toward better business practices and a more sustainable future. Globally, more than 8,000 B Corp Certified businesses will be partaking in B Corp Month. EXO Travel kicked off the month by joining other Thailand-based B Corps for a meeting to share knowledge and discuss growing the local B Corp community. ‘It was the first gathering of Thai-based B Corp companies, and there is a strong will to keep going in that direction, encouraging further participation, interdependence and the sharing of resources where necessary, including expertise and technologies’, explains Jiraphat Briand, EXO’s Sustainability Leader. EXO's path to B Corp B Corp Month B Corporation (or ‘B Corp’) is a certification awarded to businesses that meet the highest standards of verified…

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    Hotel Resilient: Making it easy to find sustainable accommodation
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    Hotel Resilient: Making it easy to find sustainable accommodation

    Choosing a more responsible hotel is an easy way for travellers and partners to reduce the negative impacts of travel on the environment. To help our global network of travel agents make informed decisions, EXO partnered with Hotel Resilient to create an online platform that ranks and reviews hotels based on a range of sustainability metrics.The organisation summarises the key indicators of the property’s commitment to sustainability and ranks it based on a series of criteria. As a result, partners can log-in from anywhere at any time and search for responsible hotels within a destination or search for a specific property by name.For example, Hotel Resilient provides an ‘at a glance’ snapshot of which hotel is offering water bottle refillable stations, if their employees are trained on child protection, details of ownership structure and other important criteria.By making this data easy to access, EXO encourages its business partners to select hotels that are actively working to reduce their environmental impact. In turn, we expect that hotels will be more motivated to improve their business model to achieve higher scores and more bookings.At present, Hotel Resilient features hotels from Laos, Cambodia and Vietnam with Thailand launching in late 2024. Read on to…

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    The Road to B Corp: Understanding the five impact areas
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    The Road to B Corp: Understanding the five impact areas

    The journey to becoming a certified B Corporation involves an in-depth evaluation of a company’s process and impact across five categories: governance, workers, community, environment and customers. Referred to as the B Impact Assessment (BIA), this comprehensive tool is designed and governed by an independent body, with regular updates and revisions based on input from external stakeholders. Within each of the five impact areas, BIA asks questions related to the company’s day-to-day activities and its long term Impact Business Model. The specific questions asked and weight of the resulting score varies depending on the company’s size, sector and location. A score of 80 or higher on the BIA serves as a requirement for B Corp Certification. Continue reading to learn more about the five core categories of the B Impact Assessment and how they link with B Corp’s mission of ‘transforming the global economy to benefit all people, communities, and the planet’. Discover EXO's purpose EXO's B Corp journey GovernanceGovernance evaluates a company's overall mission, ethics, accountability and transparency. The B Impact Assessment looks at how a business is managed and governed, ensuring that interests of employees, community and the environment are considered in decision-making processes.This B Corp pillar emphasises the importance of…

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    What is a B Corporation & why are they important?
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    What is a B Corporation & why are they important?

    In November 2023, EXO Travel became a Certified B Corporation, an accomplishment that we are incredibly proud of. But what exactly is a B Corporation, and why is achieving and maintaining this certification both a significant accomplishment and an ongoing challenge?At its core, a B Corporation (or ‘B Corp’) is a certification awarded to businesses that meet the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose. The B Corp certification is administered by B Lab, a nonprofit organisation that serves a global movement of people using business as a force for good.The ‘B’ in B Corp stands for ‘Benefit for All’. This certification signifies that a company is not just in it for the financial gains but is also deeply committed to making a positive impact on all stakeholders, including workers, communities, customers and the environment. Discover EXO's purpose EXO's B Corp journey How does a company become a Certified B Corp?The journey to becoming a Certified B Corp is rigorous, involving an in-depth assessment of the company’s impact. This comprehensive evaluation measures a company’s performance across five key areas: governance, workers, community, environment and customers.To qualify for certification, a company must…

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    EXO Travel’s plastic-free journey
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    EXO Travel’s plastic-free journey

    As a signatory of the Global Tourism Plastics Initiative (GTPI), EXO Travel adheres to a set of actionable commitments aimed at minimising our impact on the environment. Recognising the delicate balance between exploring the beauty of our world and preserving it for future generations, EXO has continuously strived to be at the forefront of eco-conscious travel.  As a certified B Corporation, we hold ourselves to the highest standards of social and environmental performance, accountability, and transparency. Our journey has been one of constant evolution, seeking innovative ways to minimise our impact on the environment and serve as responsible stewards of the earth.Our commitment to sustainability led us to become a signatory of the Global Tourism Plastics Initiative in 2014. This initiative is aimed at uniting the tourism sector to tackle the root causes of plastic pollution and represents a collective effort to transition towards a circular economy of plastics in the tourism industry 'Waste management presents one of the most visible and pressing challenges in our beloved destinations. Our involvement is not just about reducing plastic usage.' As Alexandra Michat, EXO's Chief Purpose Officer, explains, 'Waste management presents one of the most visible and pressing challenges in our beloved destinations. Our…

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    EXO Laos: Reducing Plastic Waste with New Refill System
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    EXO Laos: Reducing Plastic Waste with New Refill System

    Without a decent recycling program, Laos has been struggling to manage its plastic waste. To address this crisis, EXO  Laos will be requesting all clients from 10 November 2023 onwards to travel with a refillable bottle. In order to provide clean and safe water to guests, EXO is equipping all supplied minivans and buses with a Water Refill System. This will ensure guests have access to cool, purified drinking water at all times, whether remaining in or out town.If clients do not have a refill bottle or wish to purchase a new refillable bottle, they are readily available at shops and hotels in Laos.In addition to EXO's refill stations, there are also free refill spots available to the public throughout Luang Prabang. We hope to see this public effort expand throughout the country, but until then EXO's Water Refill System will continue to be the main source for our guests. Below you will find a step-by-step guide on how we implement the Water Refill System in our vehicles. EXO Laos Vehicle Water Refill System Step 1:Water from a 40-litre UV-treated Mineral brand bottle is pumped into smaller 1.5-litre refillable water containers.  Mineral consistently tests as the best available drinking water in…

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    Regenerating Nature: Winners from the 2023 Sustainability Awards
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    Regenerating Nature: Winners from the 2023 Sustainability Awards

    EXO Foundation’s Sustainability Awards were held in September 2023. Join us in celebrating the honourees for the Regenerating Nature category.Asia offers a diverse tapestry of natural habitats, ranging from lush rainforests to serene waterways. Yet over recent decades, these habitats have come under threat from rapid urbanisation, deforestation, pollution and climate change. The ripple effect of habitat degradation in Asia is profound. Many species, once abundant, are now on the brink of extinction. The ecological imbalance not only jeopardises wildlife but also impacts millions of people who rely on these ecosystems for their livelihoods and well-being.  Unchecked and unsustainable tourism practices have further stressed ecosystems, disturbed wildlife and contributed to habitat degradation. Ironically, as habitats and wildlife disappear, the very allure that draws tourists to Asia’s great outdoors is also at risk. EXO Foundation Sustainability Awards is proud to support and promote organisations working to improve people’s lives through tourism. We are honoured to announce the following awards given for the category of ‘Regenerating Nature’  Sustainability Awards for Regenerating Nature: Honouring organisations working to protect natural habitats and wildlife in Asia. Winner (Not for Profit): Bayon School (Cambodia)Bayon School promotes sustainable agriculture through education. Since opening in 2021, the school has aimed to support the…

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    Climate Action: Winners from the 2023 Sustainability Awards
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    Climate Action: Winners from the 2023 Sustainability Awards

    EXO Foundation’s Sustainability Awards were held in September 2023. In this blog, we introduce the honorees for the Climate Action category.With its diverse ecosystems and a significant portion of the world’s population, Asia is critically positioned in the climate action narrative. The continent, and its inhabitants, face direct impacts of climate change and impactful, sustainable action is urgently needed.Tourism in Asia, while a significant economic driver, also contributes to environmental challenges. In addition to carbon emissions generated by travel, tourists create increased waste and a strain on local resources. Balancing tourism growth and environmental sustainability is essential for the long-term health of Asia’s nature and local communities. Thankfully, there are a growing number of organisations working to reduce the tourism industry’s impact on climate change. The 2023 EXO Foundation Sustainability Awards supported and promoted such projects that seek to innovate sustainability in Asia and we are proud to announce the following awards given for the ‘Climate Action’ category. Sustainability Awards for Climate Action: Honouring organisations working to reduce greenhouse gas emissions Winner (Not for Profit): EHT Paul Dubrule SchoolEHT Paul Dubrule School (Cambodia) is a vocational hospitality and tourism training school. With the foundation of its EcoCampus, the school aims…

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    Travel for Good: EXO’s Sustainability Rating System
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    Travel for Good: EXO’s Sustainability Rating System

    At EXO, we aim to be responsible in all that we do and strive to create experiences and itineraries that generate positive impacts both for the local communities and for our planet. Travel for Good was developed so that we can evaluate the sustainability practices of each of our travel experiences and tours and measure their impact on our destinations, for both locals and our planet. This systematic rating scheme was designed and implemented by our Sustainability Coordinators over the last decade, taking inspiration from the UN’s Sustainable Development Goals. For each experience we offer, we rate it according to the following 11 Travel For Good criteria. By providing these indicators, we are able to guide our travellers into making more responsible choices that have a positive impact in the countries they’re visiting. Low Carbon: Experiences where the main form of transport is walking, trekking, hiking, cycling, or taking public transport. Nature conservation: Experiences that include entrance fees that are being used to protect these areas, such as national parks and sites that encourage locals to preserve nature. These sites cannot be suffering from Mass Tourism. Ethical Wildlife tourism:  Experiences that include animal encounters or wildlife discovery with organizations that are…

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    EXO’s Responsible Hotel Rating System
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    EXO’s Responsible Hotel Rating System

    EXO uses a comprehensive rating scheme to help us, and our partners, make informed choices of accommodation.Our Hotel Responsible Rating System works on a star basis: 1 star: Responsible- the property observes eco-friendly and/or socially aware practices2 stars: Very Responsible- the property goes out of its way to ensure eco-friendly and/or socially aware practices are being observed3 stars: Outstanding/Excellent - the property goes above and beyond in their responsible practices for eco-friendly and/or socially aware purposes In this blog, we’ll take a closer look at the star ratings, assessment process and the evaluation criteria. AssessmentThe first step in EXO’s Responsible Hotel Rating System is a self-assessment conducted by the property. This comprehensive evaluation includes a list of detailed questions addressing the specific practices of the property.After EXO has received the self-assessment and any supporting documents, our expert Sustainability Coordinators follow up with a second, on-site inspection of the property aimed at confirming the accuracy of the submitted information. In addition, the EXO evaluator inspects additional aspects of the hotel ranging from its shops, restaurants and rooms to reception, housekeeping and waste management.  Evaluation CriteriaThe questions used in the assessments relate to the following three topics:Socio-economic benefits towards the communityCommunications on responsible tourism Environmental…

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Thailand

Dive into the latest from EXO Thailand: News, travel inspiration and stories

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    Dive into the latest from EXO Thailand: News, travel inspiration and stories

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    Visiting Thailand, Laos and Cambodia during local new year: EXO’s insight
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    Visiting Thailand, Laos and Cambodia during local new year: EXO’s insight

    April in Southeast Asia is a time of vibrant celebration as Thailand, Laos, Cambodia, and Myanmar mark their local New Year. Commonly known as the ‘water festival’, this three-day event is steeped in tradition and communal joy- as well as a lot of water.The festival is three days, 13-15 April, however most countries extend the holiday period for 5-7 days. During this time, there are a number of traditions around spiritual and social activities, the most famous of which being the throwing of water. Originally a gesture of respect towards elders, the practice of water pouring has transformed into playful water fights, symbolising refreshment and renewal amidst the April heat.While the water festival presents a special glimpse into local culture, for travellers, this time can also present unique challenges beyond just the possibilities of getting wet! The festivities may lead to closed restaurants and cultural sites, while the surge in domestic travel limits accommodation and transport options.Despite these hurdles, the festival remains a captivating experience, offering a glimpse into the rich cultural tapestry of Southeast Asia during its most animated — and wet — season. Partner with EXO Discover more Challenges of new year travel:Water!: Most indoor spaces, especially hotels,…

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    Thailand Product & Destination Update: March 2024
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    Thailand Product & Destination Update: March 2024

    Welcome to the March edition of the EXO Thailand product and destination update! As we wrap up a busy season, we want to keep you informed on all the happenings across our country.  Products: We are excited to share a new cooking experience in the capital and a new luxury beach club experience in the South. Hotels: This month we are highlighting four hotels. We have a fabulous coastal property located near a stunning national park where wild elephants roam and a swish budget option on the Bangkok riverside. Other features include an old favourite in Samui boasting a fantastic offer in this month's hotel promotions file and the last one is a a unique option near the northern Laos border. Upcoming holiday reminder: As the weather heats up here in the Land of Smiles, it's time to cool off and celebrate! Songkran, the Thai new year and water festival, is just around the corner and the EXO team will be taking some time off to celebrate.  We will be closed 8 April and again 12-16 April, returning to work on Wednesday 17 April.  New products Phuket: Andaman Sunset Beach Club Experience Step aboard Phuket’s Floating OasisExperience the world’s first floating beach clubLive DJ sets, wonderful food…

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    Thailand Product & Destination Update: Feb 2024
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    Thailand Product & Destination Update: Feb 2024

    Welcome to the February version EXO Thailand product and destination update!  As we wrap up a busy February, we want to keep you informed on all the happenings across our country. Products We are excited to share a new wildlife encounter experience in the south and a new dinner cruise experience in the north. Hotels This month we are highlighting four hotels.One is an old favourite in Samui that has finally reopened its doors, two luxury options in and around Chiang Mai and back in the South a chance to unwind at a well leisure resort. New products Phuket: Hidden Forest Elephant Reserve Feed, walk with, learn about & observe beautiful elephantsMinimal animal contact ensuring preservation of their welfare as animals rather than tourist attractionsGreat option for families with small kids Chiang Mai: Evening - Dinner cruise on the Nam Jai Enjoy sunset on the majestic River Ping in Chiang Mai Whet taste buds with a sumptuous 4-course dinner while the night sails past.Pick up and drop off from the beautiful Anantara Chiang Mai resort Discover more Discover more New & featured hotels Chiang Mai: Four Seasons Chiang Mai Haven of luxury in Northern ThailandNestled among emerald rice fields, Four Seasons Resort Chiang Mai is…

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    Thailand Product & Destination Update: Jan 2024
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    Thailand Product & Destination Update: Jan 2024

    Welcome to the first EXO Thailand product and destination update of 2024! As we wrap up a busy January, we want to keep you informed on all the happenings across our country. Products We have an enticing new hands-on Chiang Mai cultural experience and a new experience in the South that showcases the region's spectacular beauty.  Hotels This month we are highlighting four hotels. One is an old favourite in Samui that has had a bit of a facelift, another is a unique option just outside of Chiang Mai that we recently inspected, offering peace and serenity in a luxury setting. While we are in the north, we also wished to remind you of a classic middle-0f-the0road option in Chiang Rai. Finally, if you are struggling to find a solid budget option in the capital, look no further than this month's Bangkok hotel spotlight.  Other key takeaways:   Hotels in Thailand have made marked improvement in recent months in terms of service and overall guest experience. We have conducted dozens of inspections in recent months and are pleased to report that nearly all are back to pre-pandemic standards.In the months ahead, we are developing new products in key areas and as well as off-the-beaten track locations. Stay…

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    A guide to Nakhon Si Thammarat: Hidden gem of the Thai South
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    A guide to Nakhon Si Thammarat: Hidden gem of the Thai South

    Nestled along the Gulf of Thailand, Nakhon Si Thammarat province is known for its ancient temples, historic sites and lush landscapes. EXO loves the region for its truly local experiences and it’s great location enroute to Khao Sok National Park.The city itself boasts a vibrant atmosphere, with bustling markets, delicious street food, and a welcoming local community. With relatively few international tourists, the city and nearby Kiriwong village have a more local vibe than other places in Thailand.But the true attraction of Nakhon Si Thammarat is its nature. The province boasts a long stretch of coastline complimented by a series of small, uninhabited islands a short distance offshore. Boat trips, snorkelling, sea mud baths and opportunities to spot rare pink dolphins are among the highlights. Inland, there are rolling mountains with lush forests home to hidden caves and waterfalls. And plenty of local corners to explore where the rhythms of life reflect southern Thai culture and traditions. Read on to learn more about the province and EXO’s recommendations. Hidden Gem of the South For those interested in exploring a more authentic, natural side of Southern Thailand, the Khanom district of Nakhon Si Thammarat stands out as a special destination. Discover more Khanom:…

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    Thailand Product & Destination Update: Dec 2023
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    Thailand Product & Destination Update: Dec 2023

    Key Takeaways:  2024 Bookings-Tips for peak season travelA comprehensive list of Thailand’s 2024 public holidays can be found here. Even in the low season period, the public holidays can lead to fully-booked trains, hotels and guide services. Should your guests’ travel dates overlap with these holidays- especially the April and end-of-year dates- we suggest booking early and allowing some flexibility with regards to the itinerary. Our team will help advise alternative routings to avoid the crowds and ensure a smooth, enjoyable holiday. Trains During public holidays and other peak travel periods, securing train tickets is very difficult. In accordance with local regulations, tickets may only be purchased 30 - 60 days in advance, with the exact booking window dependent on the route. This means that even if a trip is confirmed 6 months in advance, we are unable to purchase the ticket until the official booking window is open. Due to the high demand and limited tickets available, we cannot guarantee availability, Therefore it is recommended to propose alternative transportation during the public holidays, such as domestic flight, VIP bus or private car.  Please refer to this document for the periods when trains are likely to be unavailable. New products As the weather is a…

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    Thailand Product & Destination Update: Oct 2023
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    Thailand Product & Destination Update: Oct 2023

    Key Takeaways:   Sustainability How responsible is your DMC? Click here to find our responsible pages on the EXO website and here to learn more about EXO foundation's fantastic work Asia wide. New products  A new interesting undiscovered walk in the capital is featured in our product updates below, plus a new option in the ancient city of Ayutthaya, this month. Also a beautiful tropical island still maintaining a laid back pace of life in Thailand is highlighted. Don’t miss our latest webinar which serves as a reminder to everything new in the world of Thailand Product ahead of the coming busy season. To view the webinar, please click here. Hotel update This month, we have selected four hotels to highlight: One is a new option by the river in Bangkok, one a classic city luxury option sending guests back to a bygone era, one is a recently renovated Sukhumvit option and last but not least a well known brand on a favourite beach we wish to highlight. New products Full Day: The Kingdom of Ayutthaya Gain a deeper understanding of Thai culture and history Enjoy a beautiful lunch in an ancient setting Take time to soak in the brilliance…

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    Thailand MICE Case Study: A Kid-Friendly Incentive Trip for 400
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    Thailand MICE Case Study: A Kid-Friendly Incentive Trip for 400

    BriefA repeat client looking to 'wow' top performing sales staff with a one-week incentive trip to Phuket. ChallengesThe group included more than 100 children, so all activities and meals needed to appeal to all ages. The clients wanted to incorporate three memorable meals, a full day sightseeing for all 400 guests plus optional activities available every day.In addition, the trip was confirmed pre-COVID. Unanticipated post-COVID restrictions meant that some planned events and activities had to be amended with fairly short notice.'Thanks to our operational capabilities and experience, the client was able to trust that we would execute the two highlight events up to the highest possible standards.' Awards dinner & concertThe Awards Ceremony was an important evening for the company, as they were honouring their entire team and top sales performers. The theme was ‘Glow’ and EXO designed all décor, staff uniforms and activities in line with this theme, including a special kids ‘Glow Zone’. A famous band from Australia flew in to headline the evening with a concert, adding additional logistics for the production team. Private, custom cultural showEXO worked with Siam Niramit on a private, custom cultural show with dinner. As a surprise, the chairman of the company…

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    EXO Thailand Guide Training 2023
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    EXO Thailand Guide Training 2023

    With the high season just around the corner, EXO Thailand gathered guides for training in Bangkok, Chiang Mai and Phuket.Led by EXO’s operations teams, the sessions covered a broad range of topics designed to be both informative and motivational. Nearly 300 guides attended over the course of 9 days. The agenda kicked off with a review of EXO policies, updates on EXO news and introduction of key team members before moving into more specific areas of focus. Thailand Operations Manager, Khun Boom, led many of the key sessions. With her deep-seated knowledge of EXO’s workflow, clientele and products she was well positioned to share information about operations and procedures with our team of guides. In addition to the standard operational information, Boom also placed a heavy emphasis on EXO’s Vision, Mission and Purpose, giving guides a greater understanding of the company and our values.‘It is important that we have the guides on the same page as us, especially for our Mission and Vision. These trainings are a good opportunity to set goals and make sure the guides have what they need to provide the best service for EXO clients. We like to have this opportunity to greet them and spend time…

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    Thonburi Klongs Eco Uncovered
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    Thonburi Klongs Eco Uncovered

    EXO’s new Thonburi Klongs Eco Uncovered pulls back the curtain on one of Bangkok’s lesser known districts. Travelling by solar-powered boat, guests will discover a rich kaleidoscope of history, culture and culinary traditions. ‘We have always wanted to develop more of this area due to its rich past and eclectic mix of sights’,  EXO Product Manager Rupert Sladden says.‘I love history, so the mix of heritage sites, temples and beautiful spots visited on this experience really caters to that passion!' Rupert Sladden,Product Manager Thailand The tour starts with a walk through the city’s Portuguese quarter, where the architecture and cuisine are a nod to the former residents. Then guests will board a solar-powered, longtail boat, cruising through the back klongs lined with wooden shophouses and temples. Every stop along the way has a story, from tales of Portuguese merchants, temples with unique tiling, historic family gardens and more!  ‘The last stop is really special. We have lunch at a 100-year old garden run by a local family,’ explains Rupert. ‘I love it because it gives guests the chance to sit down and reflect over what they have seen whilst supporting a local business and giving back to the community they just explored.’For second time visitors to Bangkok looking to discover a new…

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