Get in touch

Korea 24 Hr Emergency Contacts

Main 24 hour Customer Care for travellers in Korea
From outside Korea: +82 10 4227 4412
When in Korea dial:  010 4227 4412

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EXO Korea 24 hour Customer Care email: Contact: [email protected]

Vietnam 24 Hr Emergency Contacts

Main 24 hour Customer Care for travellers in Vietnam
From outside Vietnam: +84 (0) 917332246
When in Vietnam dial:  0917332246

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EXO Vietnam 24 hour Customer Care email: Contact: [email protected]

Thailand 24 Hr Customer Care

Main 24 hour Customer Care for travellers in Thailand

From outside Thailand: +66 (0) 81 867 2806 (monitored 24h) 

When in Thailand dial: 081 867 2806

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EXO Thailand 24 hour Customer Care:
WhatsApp: +66 81 867 2806 (monitored 8 am - 8 pm local time)
Email: [email protected] (monitored 8 am - 8 pm)

Laos 24 Hr Emergency Contacts

Main 24 hour Customer Care for travelers in Laos
When outside Laos: +856 (0) 20 5557 0089
When in Laos:  (0) 20 5557 0089

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EXO Laos 24 hour Customer Care:

Email: [email protected]
*For clients in country

Cambodia 24 Hr Emergency Contacts

Main 24 hour Customer Care contacts for travelers

When in Cambodia dial:

081 907 097 (Siem Reap)

012 908 097 (Phnom Penh)

When outside Cambodia dial:

+855 (0)81 907 097 (Siem Reap)

+855 (0)12 908 097 (Phnom Penh)

Please note that, when calling the emergency number or any landline in Cambodia, instead of a ringing sound, there's an automated voice message in Khmer language. The line is ringing on the other side however, so please wait and we will be there to help you ASAP. Alternatively, the number is also available on Whatsapp and Telegram

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EXO Cambodia 24 hour Customer Care mail: [email protected]
 

Myanmar 24 Hr Emergency Contacts

Main 24 Hrs Customer Care contacts for Travelers
 

When outside Myanmar dial: +95 (9) 4488 5151 9

When in Myanmar dial: +95 09 4488 5151 9

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EXO MYANMAR 24 Hrs CUSTOMER CARE MAIL CONTACT:
[email protected] 

Indonesia 24 Hr Emergency Contacts

Main 24 hour Customer Care for Travellers in Indonesia

From outside Indonesia: +62 81 239 166 909

From inside Indonesia: 081 239 166 909

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EXO Indonesia 24 hour Customer Care email: [email protected]
To be used for cases when clients are in country

Adventure Indonesia 24 hour contact:  Ms Eka + 62 (0) 81 237 300 606
When in Indonesia dial: 081 237 300 606

Japan 24 Hr Customer Care

Main 24 hour Customer Care travelers in Japan

From inside Japan - 0345208633

From outside Japan: +81345208633

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EXO Japan 24 hour Customer Care Email: [email protected]

To be used for cases when clients are in country 

Malaysia 24 Hr Customer Care

24 Hrs Customer Care for travellers – Peninsular Malaysia

When in Malaysia: 0129873090

When outside Malaysia: +60 (0) 12 252 3090

Main 24 hour Customer Care travellers - Borneo

When outside Malaysia dial:  +60 (0) 13 881 9332

When in Malaysia dial: 013 881 9332

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EXO Malaysia 24 hour Customer Care Email: [email protected]

To be used for cases when clients are in country 

Singapore 24 Hr Customer Care

24 hour Customer Care for Travelers in Singapore

When outside Singapore dial: +65 8085 2376 

When in Singapore dial: 8085 2376

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EXO Singapore 24 hour Customer Care Email: [email protected] 
To be used for cases when clients are in country

Saudi Arabia 24 Hr Emergency Contacts

Main 24 hour Customer Care for travellers in Saudi Arabia
 From outside Saudi Arabia: +966 (0) 5351 16117

When in Saudi Arabia dial: 0 5351 16117

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EXO Saudi Arabia 24 hour Customer Care email: [email protected]