Get in touch

Egypt

Office Phone:  +20 109 005 5535

Opening Hours: Sun-Thu 0900 - 1700

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Egypt:

     010 900 55535 

From outside Egypt:

     +20 109 005 5535

Email: [email protected]

Seoul

Office Phone: +82 (0)10 9546 4412 (WhatsApp)

Opening Hours: Mon–Fri, 09:00–18:00

Email: [email protected]

24/7 Customer Care

Please note that this contact is intended for urgent matters, including medical or other emergencies, for clients who are in-country.
Due to time zone differences, it may be the middle of the night when calling from overseas.

When contacting us, please include your name, agent name, current location, and a brief description of the issue. Our team will respond as soon as possible.

From outside Korea: +82 10 4227 4412 (WhatsApp)

From inside Korea: 010 4227 4412 (WhatsApp)

Email: [email protected] 

Note: Calls are currently monitored between 07:00 and 22:00 only. Outside of these hours, please send an email or WhatsApp message, and we will respond the following morning.

Marrakech

Office Phone:  +212 708 183 292

Opening Hours: Mon-Fri 0900 – 1800

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Morocco:

     0 710 780 078 (Whatsapp)

     0710 780 078 (French-speaking)

From outside Morocco:

     +212 710 780 078 (Whatsapp)

     +212 710780078 (French-speaking)

Email: [email protected]

Ho Chi Minh (Main Office)

Office Phone:  +84 (0) 28 3995 9898

Opening Hours: Mon-Fri 0830-1730

Email: [email protected]

Hanoi

Office Phone: +84 (0) 24 3828 2150

Opening Hours: Mon-Fri 0830-1730

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Vietnam:

     091 733 2246 (WhatsApp)

     093 733 7057 (Spanish-speaking)

From outside Vietnam:

     +84 (0) 91 733 2246 (WhatsApp)

     +84 (0) 93 733 7057 (Spanish-speaking)

Email: [email protected]

Note: Emails to [email protected] are monitored from 7am (0700) to 1030pm (2230), local Vietnam time. Outside of these hours, please call the hotline for any urgent matters concerning clients in destination.

Bangkok (Main Office)

Office Phone:  +66 (0) 65 586 7000

Opening Hours: Mon-Fri 0830-1730

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Thailand:

     081 867 2806 (WhatsApp)

     081 867 2806 (French-speaking)

From outside Thailand:

     +66 (0) 81 867 2806 (WhatsApp)

     66 (0) 81 867 2806 (French-speaking)

Email: [email protected]

Note: Emails to [email protected] are monitored from 8am (0800) to 8pm (2000), local Thailand time. Outside of these hours, please call the hotline for any urgent matters concerning clients in destination.

Vientiane (Main Office)

Office Phone: +856 020 5557 0089

Opening Hours: Mon-Fri 0830 – 1800

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Laos:

     020 5157 0005 (WhatsApp)

     093 733 7057 (Spanish-speaking)

From outside Laos:

     +856 (0) 20 5157 0005 (WhatsApp)

     +84 (0) 93 733 7057 (Spanish-speaking)

Email: [email protected]

Phnom Penh (Main Office)

Office Phone: +855 (0) 23 218 948

Opening Hours: Mon-Fri 0800-1800

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From inside Cambodia:

     081 907 097 (Siem Reap) (WhatsApp)

     012 908 097 (Phnom Penh) (WhatsApp)

     093 733 7057 (Spanish-speaking)

From outside Cambodia:

     +855 (0)81 907 097 (Siem Reap) (WhatsApp)

     +855 (0)12 908 097 (Phnom Penh) (WhatsApp)

     +84 (0) 93 733 7057 (Spanish-speaking)

Email: [email protected]

Note: Please note that, when calling the emergency number or any landline in Cambodia, instead of a ringing sound, there's an automated voice message in Khmer language. Please wait, the line is ringing on the other side and we will pick up to help you ASAP. Alternatively, you can also call this number on Whatsapp or Telegram which do connect directly.
 

Yangon (Main Office)

Office Phone: +95 (9) 519 9580

Opening Hours: Mon-Fri 0800-1700

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From outside Myanmar: +95 (9) 448 851 519 (WhatsApp)

From inside Myanmar: +95 09 448 851 519 (WhatsApp)

Email: [email protected] 

Bali (Main Office)

Office Phone: +62 (0) 361 288 821

Opening Hours: Mon-Fri 0900-1800

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From outside Indonesia:

     +62 (0) 81 239 166 909 (WhatsApp)

     +62 (0) 821 4509 5959 (French-speaking) 

     + 62 (0) 81 237 300 606 (Adventure, WhatsApp)

From inside Indonesia:

     081 239 166 909 (WhatsApp)

     0821 4509 5959 (French-speaking) 

     081 237 300 606 (Adventure, WhatsApp)

Email:  [email protected]

Note: Our French contact is covered during working hours Mon-Fri 0900-1800H. Outside of these hours, please send an email or use our English 24 hrs number.

Tokyo (Main Office)

Office Phone: +81 (0) 3 4580 7450

Opening Hours: Mon-Fri 0930-1830

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.
 

From inside Japan: 0345208633

From outside Japan: +81345208633

Email: [email protected]

Kota Kinabalu (Main Office)

Office Phone: +6088 278 718

Opening Hours: Mon-Fri 0900-1830

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From outside Malaysia:

     +6012 252 3090 (Peninsular Malaysia) (WhatsApp)

     +6013 881 9332 (Borneo) (WhatsApp)

From inside Malaysia: 

     012 252 3090 (Peninsular Malaysia) (WhatsApp)

     013 881 9332 (Borneo) (WhatsApp)

Email: [email protected]

Singapore

Office Phone: +65 64380246

Opening Hours: Mon-Fri 0830-1800

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From outside Singapore: +65 8066 7499 (WhatsApp)

From inside Singapore: 8066 7499 (WhatsApp)

Email: [email protected]

Jeddah

Office Phone: +966 (0) 122116444

Opening Hours: Sunday to Thursday, 09:00–17:00

Email: [email protected]

24/7 Customer Care

Please note that these are meant for urgent matters and medical or other emergencies for clients in-country. Please note that due to time zones and depending on the destination it could be the middle of the night when you call from overseas.

Please include your name, Agent name, your location and query. Our teams will get back to you asap.

From outside Saudi Arabia: +966 (0) 54 364 7337  (WhatsApp)

From inside Saudi Arabia: 0 543647337  (WhatsApp)

Email: [email protected]