Following a comprehensive development phase, EXO Create launched in mid-2023, marking an important milestone for EXO Travel and the continued evolution of our digital capabilities.
To better understand the thinking behind the platform, we spoke with Dan Tilley, Lead Customer Success Manager within EXO Travel’s Digital Team. Dan has been closely involved in EXO Create’s journey from its earliest stages through to its launch and ongoing expansion.
For Dan, the story of EXO Create is closely tied to his own time at EXO.
Building the foundations
Listening to what partners really want
‘We learned very quickly that agents don’t want to be left alone to fend for themselves‘, Dan says. ‘They want collaboration‘.
While self-service tools are helpful for building itineraries quickly, many advisors still want reassurance that expert support is available when needed, particularly for complex or high-value journeys.
‘That feedback shaped how we approached EXO Create’, Dan explains. ‘Collaboration with our Travel Consultant teams remains a core part of the platform’.
After months of development and testing, the moment that truly confirmed the platform’s potential soon followed.
‘Getting the first confirmed booking through the platform was a really memorable moment‘, he recalls. ‘Seeing our user base expand and watching partners gain confidence using the platform has been incredibly rewarding’.
Advice for partners starting with EXO Create
What comes next for EXO Create?
Looking ahead, EXO Create will continue evolving in response to partner needs.
‘Our focus is on making the platform faster, smarter and more intuitive while expanding the inventory so partners can access even more of EXO’s products’, Dan said.
New destinations will also continue to be added as the platform grows, with Egypt successfully launched this week. The Digital Team is also exploring ways to integrate artificial intelligence into the platform, with features designed to make itinerary creation even more efficient.
‘We’ve fully embraced AI within the team’, Dan says. ‘You can expect some very useful AI-powered tools in the near future’.
For EXO and its partners, EXO Create represents more than just a new platform. It reflects a broader commitment to combining technology with the expertise and collaboration that define the company’s approach to travel design.
Another way to work with EXO
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