Travel Consultants

About this role

POSITION OVERVIEW

We are looking for a Travel Consultant with great enthusiasm for travelling. You will be responsible in liaising with our clients and sales offices, creating travel itineraries and processing bookings. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele. Your ability to monitor and handle any concerns or issues relating to the client’s travel within a short interval will be critical for this position. We have clients from all over the world, however we specialize in European, US and Australian markets.

If you are enthusiastic about travelling and have excellent communication skills, you are perfect for this role. We welcome applicants who have the skills to provide excellent customer service and love to plan fantastic travel experiences to join us!

RESPONSIBILITIES:

• Ensure that EXO’s standard procedures are applied & delivered at optimal level consistently.

• Correspond with overseas travel agents/ partners of the company and provide them accurate, up-to-date and correct travel information.

• Provide exceptional client service & plan travel itineraries for Tour Operators/ Travel Agents.

• Leading agents’/clients’ inspections to explain, confirm and possibly upsell additional services.

• Strive to achieve a high ratio of conversions versus enquires and hit revenue and profit targets

• Ensure quotations/ proposals are sent out to agents/clients in a timely manner.

• Issue invoices, collect deposits and balances promptly.

• Ensure all sales are reported in TourPlan software for your sales report.

• Supply travellers with pertinent information and useful travel/holiday materials.

• Work with Operations Team to deliver optimal service to clients on the ground.

• Handle unforeseen problems and complaints.

• Establish and maintain excellent working relations with our preferred suppliers and negotiate for the best terms & conditions.

• ● Maintain supporting information needed for internal and external usage such as fact sheets, photographs, route notes and product descriptions.

• ● Keeping EXO Sales Offices informed of new products and their USP factors.

• ● Always looking to improve handling time and productivity.

• ● Communicate with and exchange best practices with other EXO Travel Consultants.

• ● Staying updated by attending seminars or conferences about the latest tourism trends, regulations and safety measure to provide informed recommendations.

QUALIFICATIONS:

• ● Higher-NITEC/ Diploma/ Degree in Tourism or related field.

• ● One year of working experience in the Tourism/Hospitality industry is beneficial.

• ● Fluent in spoken and written English.

• ● Proficiency in French/ German/ Spanish would be beneficial for effective communication with our agents, clients, and travellers in/from France/ Germany/ Spain.

• ● Profound understanding of western culture and client expectations.

• ● Good knowledge in MS Office, Google Suite and Google Workspace.

• ● Knowledge in TourPlan system will be an advantage.

• ● This position is only open to candidates with a legal ability to work in Egypt .

SKILLS:

• ● Affinity with travel industry and knowledge of destination and surrounding countries.

• ● Ability to work under pressure in peak season periods within timeline.

• ● Demonstrable ability to handle crises.

• ● Ability to work as part of a team with excellent interpersonal skills

• Strong time management & organisational skills to manage multiple projects simultaneously.