EXO
Agent Hub

About this role

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.
A good Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work.

  • Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
  • Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
  • Make quotations/proposals and reconfirm bookings with/for overseas agents
  • Make reservations with local suppliers and hotels if needed
  • Understand about the existing and new products being offered by the company to be better able to fit the client requirements
  • Work with the Operations team to deliver optimal service to clients on the ground
  • Issue invoices in due time and assist accounting department with regard to payment
  • Ensure all sales are reported in Tourplan software for your sales report
  • Ensure EXO standards and Inbound processes are followed
  • Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
  • Strive to achieve a high ratio of conversions versus enquiries
  • Bachelor’s Degree in Hospitality, Tourism, Business or other related field
  • Good command of written and spoken English/ Spanish/ German/ French (depending on department asssigned)
  • Minimum 1 year of experience in Inbound Tour Operations or related field.
  • Good attitude, well organized, hardworking, with the ability to work as part of a team.
  • Affinity with travel industry and knowledge of destination and surrounding countries
  • Ability to work under pressure in peak season periods within timeline
  • High degree of customer service with an eye for detail and presentation
  • Strong organizational skills, ability to work under pressure and to prioritize tasks
  • Good computer literacy (MS Office; Travel related software)

EXO Travel

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EXO Travel

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

Our people matter

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.