Senior Travel Consultant

About this role

Job Description

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.

A good Travel Consultant is focused on providing the best service/advise to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the company's Sustainability initiatives. 

(Based in Kota Kinabalu - Applicants must have legal right to work in Malaysia)

Responsibilities

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
• Advise, create outlines an Travel itineraries for Tour operators/Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Make reservations with local suppliers and hotels if needed.
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements.
• Work with the Operations team to deliver optimal service to clients on the ground.
• Issue invoices in due time and assist accounting department with regard to payment.
• Ensure all sales are reported in Tourplan software for your sales report.
• Ensure EXO standards and Inbound processes are followed.
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes.
• Strive to achieve a high ratio of conversions versus enquiries
• Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
• Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations, Tips for Responsible Travels
• Discuss with clients about their requirements and advise the suitable options integrate informed choice of responsible activities and suppliers in tours
• Inform clients about our best practices available (refillable bottles, etc) and offer them to join us

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English/Spanish/German/French (depending on department assigned)
• Minimum 1 year of experience in Inbound Tour Operations or related field.
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Knowledge of responsible tourism is a plus.