Travel Consultant (Japan)

About this role

Position Overview

Working as part of a collaborative team, you will be in daily contact with our clients and sales offices, assisting with bookings, answering inquiries, and creating memorable travel itineraries. Our clients come from all over the world, with a strong focus on the European, US, and Australian markets. A great Travel Consultant takes pride in providing excellent service and advice to our agents, continuously builds product knowledge, and approaches the role with professionalism, positivity, and a strong passion for travel.

Benefits

● Hybrid working style (Up to 3 days WFH per week)

● Flexible working hours (Core time 10:00 A.M to 4:00 PM)

● WFH Allowance (Based on company regulation)

● Company holidays (9 in 2025) in addition to national public holidays

● AIG medical insurance, transportation, retirement fund

● Monthly company events, company travel and more

● Female-friendly environment 

● Strong career path

● An office consist over 36 different cultures

Responsibilities

● Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information

● Advise and create outlines and Travel Itineraries for Tour Operators / Travel agents

● Make quotations /proposals and reconfirm bookings with our partner overseas agents

● Make reservations with local suppliers and hotels if needed

● Understand about EXO`s existing and new products, to better able to tailor our service to client needs

● Work with the Operations team to deliver optimal service to clients on the ground

● Issue invoices in due time and assist accounting department with regard to payment

● Ensure all sales are reported in Tour plan software system to record the sales report

● Ensure EXO standards and Inbound processes are followed

● Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes

● Strive to achieve a high ratio of conversions versus enquiries

Qualifications

● Bachelor’s Degree in Hospitality, Tourism, Business is preferred

● Minimum 1 year of experience in travel agency or DMC is preferred

● Business level English with good command in writing and spoken

● Conversational level Japanese

Skills

● Excellent communication skills; able to create and develop efficient relationships with other departments

● Strong computer skills (G Suite, Tour plan, Excel)

● Attention to detail

● Quick thinker with the ability to multitask

● Passionate about providing a seamless travel experience for guests

● Good attitude, well organized, committed, able to work as part of a team

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organization.