EXO
Agent Hub

About this role

The Ticketing Officer is responsible for consulting customers and making the airline ticket reservations. S/he negotiates with airlines to achieve the bookings as well as solves the customer complaints.

Sales

  • Make airline ticket reservations and bookings on GDS systems.
  • Provide information to clients, discuss requirements and advise on suitable travel options, travel regulations, itinerary, passport and visa requirements.
  • Use GDS system, check queues, time limit alerts, and amendments.
  • Develop and build a database of leisure and corporate organizations.
  • Negotiate with airlines to achieve the bookings.
  • Make a policy & procedures of ticketing consultant guidelines and communicate with all staff for implementation of good service quality.
  • Communicate with sales consultants and provide encouragement, help and advice.
  • Deal with disciplinary matters and customer complaints.
  • Follow up on customer payment.
  • Maintain quality standards, deadlines, and proper procedures, correct errors or problems.
  • Report immediately about job performance problems to the Ticketing Supervisor/Manager to identify causes and issues and to work on resolving problems.
  • Promote responsible options whenever available.

Contact with suppliers

  • Deal with different airlines regarding booking prices.
  • Deal with airline agencies about fare enquiries and lost ticket queries.
  • Maintain good working relations with airlines, clients, agents, etc.

Accounting

  • Check the financial statement for revenue results in the ticketing department.
  • Collect payments and maintain up-to-date accounting records of transactions.
  • Liaise with Accounting department for issuing invoices
  • Bachelor’s Degree in Tourism or related field
  • 1-2 years’ experience in ticketing. Previous experience in Travel industry would be highly appreciated
  • Working experience as airlines agent is a plus
  • Good knowledge of Galileo, Amadeus, Abacus or Sabre system
  • Outgoing personality, responsibility & high commitment
EXO Travel

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EXO Travel

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

Our people matter

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.