Inbound Department is looking for Spanish-speaking Travel Consultant to help handle our expanding business.
Spanish-speaking Travel consultant will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries.
role and responsibilities
Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
Make quotations/proposals and reconfirm bookings with/for overseas agents with TourPlan and ensure all services you entered are always updated in the system
Make reservations with local suppliers and hotels.
Understand about the existing and new products being offered by the company to be better able to fit the client requirements
Work with the Operations team to deliver optimal service to clients on the ground
Issue invoices in due time and assist accounting department with regard to payment
Ensure all sales are reported in TourPlan software for your sales report
Ensure EXO standards and Inbound processes are followed
Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
Strive to achieve a high ratio of conversions versus enquiries
Candidate must possess at least a certain level of Spanish Language, Hospitality/Tourism or equivalent.
Preferably having experiences in tourism and/or same position.
Excellent communication skills of both verbal and written Spanish (English ability is a plus)
Ability to work under pressure in peak season periods within timeline.
Strong organizational skills and ability to prioritize tasks.
Fresh graduate in Linguistic Major (Spanish Major) are welcomed to apply.
Affinity with travel industry and knowledge of destination and surrounding countries
Ability to work under pressure in peak season periods within timeline
High degree of customer service with an eye for detail and presentation
Strong organizational skills, ability to work under pressure and to prioritize tasks
Good computer literacy (MS Office; Travel related software)
This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.