Senior Trainer (Japan)

About this role

Position Overview

The Trainer is a key member of the Training and Development team, working closely with the Training Manager. This role is responsible for the hands-on design, delivery, and management of core training programs. The Trainer is crucial for ensuring tour guides, managers, and operational staff are equipped with the knowledge and skills needed to deliver exceptional travel experiences. The Trainer serves as the expert for common trainings and provides critical support for specialized programs.

Benefits

● Hybrid working style (Up to 3 days WFH per week)

● Flexible working hours (Core time 10:00 A.M to 4:00 PM)

● WFH Allowance (Based on company regulation)

● Company holidays (9 in 2025) in addition to national public holidays

● AIG medical insurance, transportation, retirement fund

● Monthly company events, company travel and more

● Female-friendly environment

● Strong career path

● An office consist over 36 different cultures

Responsibilities

Curriculum Development

● Content Creation & Revision: Contribute to the design and development of all training materials, including presentations, workbooks, e-learning modules, and assessment tools. These materials are created to support both core and advanced training programs.

● Continuous Improvement: Proactively identify opportunities to enhance existing training programs and materials based on direct observation and feedback from the field.

● Curriculum & Evaluation Support: Provide support for Curriculum Design and Development and Training Evaluation efforts.

Training Execution & Delivery

● Onboarding and Refresher Training: Lead and conduct comprehensive Onboarding Training for new hires and Refresher Training for existing staff, ensuring they are proficient in company standards and operational procedures.

● In-Company Trainer Training: Facilitate and conduct the In-Company Trainer Training program, coaching and developing subject matter experts to deliver high-quality specialized sessions.

● Part-Timer Training: Take ownership of training programs specifically designed for part-time staff.

● Collaborative Training: Work with the Product Team and Infosys Team to deliver specialized training, such as Tour Product Training and TP Training, providing direct support to the subject matter experts.

Planning & Administration

● Training Reports: Create and submit Training Reports for every training session, and assist in preparing the Quarterly Training Report.

● Schedule Management: Support the Training Manager in the development and assignment of the overall Training schedule.

● Needs Analysis: Assist in conducting Need Analysis to identify skill gaps and new training requirements.

● Shared Responsibilities: Work in tandem with the Training Manager on a variety of tasks, including 360 Learning, Skill Projects, and Training Budget Preparation.

● Subject Matter Expert Support: Serve as a key collaborator for the Subject Matter Training and other trainers on various initiatives, providing hands-on support for their programs.

● Other Duties: Complete other assignments requested by Training Manager.

Qualifications

Experience

● Minimum of 5-7 years of experience in the travel or tourism industry, with a significant portion of that time as a tour guide or tour manager.

● Proven experience in a training, teaching, or leadership role.

Skills

● Exceptional public speaking and presentation skills

● Outstanding interpersonal and communication skills, with the ability to build rapport with a diverse group of employees.

● Strong organizational and time-management skills to manage multiple training projects simultaneously.

● Calm and resilient demeanor, with the ability to think on your feet and solve problems effectively in high-pressure situations.

● Proficiency with e-learning platforms, presentation software (e.g., Canva), and general office productivity tools.

Education

● Bachelor’s Degree in Hospitality, Tourism, Business is preferred

● Relevant certifications in training or adult education (e.g., CTT, CPLP) are a plus.

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organization.