Sales Manager, North America

About this role

Our Vision

EXO Travel is Asia's leading DMC with a vision to become a truly purpose-driven global DMC that creates a positive impact for everyone connected to EXO. As a proud Certified B Corporation, we believe that travel and business can be a force for good. We are committed to building a net-positive organization that brings people together while benefiting the cultures, communities, and environments we serve.

Position Overview

As EXO Travel continues to expand globally, we are seeking a highly motivated and commercially driven Sales Manager to support our growth across North America. This independent contractor engagement offers the opportunity to play a meaningful role in shaping regional sales strategy, developing strategic partnerships, and driving business growth as part of EXO's Global Sales Team.

The Sales Manager will focus on strengthening relationships with luxury travel agencies, our operators, and key industry partners in the United States and Canada. Combining strategic account management with proactive business development, the role will contribute to expanding EXO's market presence, delivering a best-in-class partner experience, and positioning EXO as a sustainable, innovative, and trusted travel partner.

This remote engagement is ideally suited to a professional based in the Western United States, although candidates in the Mountain and Central Time Zones will also be considered. The successful candidate should have the flexibility to support partners across North America and collaborate with EXO's international teams.

Key Responsibilities

-Drive revenue growth against agreed commercial targets, proactively managing key account performance, identifying growth opportunities, and maintaining a strong pipeline of new and existing business.

-Develop and execute regional sales strategies to increase revenue, market share, and brand visibility across North America.

-Build and strengthen strategic relationships with key travel trade partners, developing account plans to maximize engagement, destination sales, and long-term growth.

-Identify, qualify, and develop new B2B partnerships, overseeing outreach, onboarding, and strategic follow-up to maximize conversion and retention.

-Manage incoming partner enquiries, qualifying opportunities and coordinating with destination teams to ensure effective follow-up and conversion.

-Liaise with reservations and operations teams to ensure partners receive timely, professional, and consistent service, proactively addressing challenges and supporting service excellence.

-Plan and deliver targeted sales initiatives, including partner visits, market-facing campaigns, training sessions, and virtual presentations to promote EXO's products and services.

-Represent EXO at key industry events, trade shows, roadshows, and familiarization trips, ensuring meaningful partner engagement and effective post-event follow-up.

-Collaborate with product, operations, and destination teams to align EXO's offerings with market trends, partner needs, and commercial opportunities.

-Monitor sales performance, analyze market trends, and maintain accurate CRM records to support pipeline management, reporting, and strategic decision-making.

-Prepare annual business plans, quarterly performance reports, and event summaries, providing actionable insights and recommendations to EXO's leadership and destination teams.

-Manage agreed sales and marketing activity budgets and forecasts, ensuring effective allocation of resources and alignment with commercial priorities.

-Champion EXO's B Corp values and responsible tourism commitments, integrating sustainability principles into partner engagement, sales initiatives, and training.

Qualifications & Skills

-Bachelor's degree or equivalent relevant professional experience.

-Minimum 7 years of experience in the travel industry, preferably in B2B sales, business development, or account management.

-Strong understanding of the North American travel trade, including luxury travel agencies, tour operators, and key industry networks.

-Established relationships within the US and Canadian travel markets, with experience working with travel advisors, consortia, or tour operators highly desirable.

-Proven ability to develop new business, manage strategic accounts, and deliver measurable commercial growth.

-Excellent communication, relationship-building, negotiation, and presentation skills, with the confidence to engage senior industry stakeholders.

-Strong commercial acumen, analytical skills, and experience with CRM systems, sales reporting, and business planning.

-Highly organized, self-motivated, and proactive, with the ability to work independently, manage competing priorities, and collaborate effectively across international teams.

-Culturally aware, adaptable, and passionate about travel, with a strong commitment to service excellence and responsible tourism.

-Knowledge of EXO's destinations and products is a strong advantage.

-Experience in MICE is a plus but not required.

Travel Expectations

-Regular travel throughout North America to support agreed business development activities, partner meetings, and industry events, including occasional overnight stays and weekends.

-International travel to host or accompany familiarization trips, typically once per year, subject to business needs and mutual agreement.

-Participation in EXO's annual Leaders Summit, typically held in an EXO destination in early June.

-Representation at key industry events, including Virtuoso Travel Week in Las Vegas (August) and the USTOA Annual Conference (December), as well as other relevant events agreed upon as part of the annual commercial activity plan.

-Travel arrangements and associated expenses will be managed in accordance with the Independent Contractor Agreement.

Working Arrangements & Fees

-This opportunity is intended as an independent professional services engagement, subject to applicable laws.

-The contractor will independently determine the methods, schedule and approach used to deliver the agreed services, subject to agreed deliverables, deadlines and client commitments.

-EXO will designate a commercial contact to coordinate business objectives and review agreed deliverables, without day-to-day supervision of the contractor's working methods.

-The contractor will generally use their own business equipment and resources, except where access to EXO systems or materials is necessary for the agreed services.

-Professional fees, performance incentives where applicable, approved business expenses, service duration, deliverables and payment terms will be set out in the Independent Contractor Agreement.

-Each party will be responsible for its applicable legal and tax obligations in accordance with relevant law and the agreement.

-Any additional services or material changes to the agreed scope will be mutually agreed in writing.

To Apply

Send your CV and cover letter to [email protected] or [email protected]