Reservation Officer

About this role

Job Description: 

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. A good Reservations Officer is focused on providing the best service/advise to our customers, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives. Please note that this position is only open to candidates with a legal ability to work in Sarawak.

Responsibilities:

Assist travel consultants:-

• Book hotels, excursions, special activities, restaurants, transfers, boat, rental car under immediate supervision of the TC.
• Request hotel booking and other services
• Check if the booking is on correct dates, room type, special remarks, and price once they get the confirmation.
• Inform the TC if the room is not available or if there is any discrepancy and offer alternative nearest date.
• Make sure the booking is confirmed in 24-48 hours max upon request.
• Save the supplier confirmation and invoice in the booking folder.
• Request the invoices to the hotel and save them in the folder after checking that the cost is correct with TP.
• Change the booking service line status in TP when confirmed
• Elaborate the booking confirmation document with booking confirmation number if any
• TC must check after the booking is completed and acknowledge closing the task that has been checked and correct.
• Send the invoice to accounts following the SOP (mentioned Payment Due date (PD) in the email subject
• Make sure hotel apply tactical offers/benefit if any. (Please refer contract rates before sending the booking as some hotel need to mentioned booking code in order to apply the offer especially for city/island/beach hotel)
• Check hotels availability of behalf of the TC. In case need it to hold rooms always double copy to RO to avoid to forgot.
• Be in charge of bookings generated through EXO Connect, sending the confirmation and invoice to the agent.
• Delete passports of the clients after one month of the trip. Make sure the TC don’t save the passports in the booking folder and always in the passport folder.
• Check all the bookings folder are completed by TC

Qualifications:

• Bachelor’s Degree/Diploma in Hospitality, Tourism, Business or other related field.
• Good command of written and spoken English. Advantage on knowledge of other language Spanish/German/French (depending on department assigned)
• Understanding and interest in sustainability and responsible tourism is a plus.
• Interest and/or experience in the travel industry
• Positive attitude