EXO
Agent Hub

About this role

Position Overview

The Product Development Officer will work closely with Product Manager providing support for the development and distribution of product. Working in Product Department, the primary objectives are to identify product needs, gaps, and opportunity of products especially in Bali. This would include accommodation, attraction, sights, and services.

The Product Development Officer will work to assist Product Manager in ensuring that the EXO’s product and service offerings reflect the image and experience being portrayed and marketed in the exterior.

Responsibilities:

  • Create and maintain training presentations, deliver product trainings;
  • Create and update fact sheets and other information files and sheets;
  • Create Optional Tour Booklet Production annually;
  • Work with TP and Database Team to create pricing and updating EXO experiences and roundtrips (Travel Trade and Offline);
  • Research and conduct product development in Bali, and other destinations of Indonesia, including itinerary writing & quotation (PCM);
  • Communicate and produce creation for Agents and also our sales offices;
  • Creating ENL/Explorer/ProGuide content;
  • Act as the key contact to Bangkok Head Office;
  • Create and disseminate weekly product update report mails to Management and all department related (Inbound, Adventure, MICE, Operation, and Product);
  • Create and disseminate biweekly/monthly external product update mails to agents, sales offices and product team in Head Office;
  • Create weekly short report to Product Manager on weekly progress and next week pending goals update every Friday;
  • Maintain a clear communication and update by doing regular mail exchange on product development and findings with Product Manager.

Qualifications:

  • Bachelor’s Degree in Hospitality, Tourism, Business or other related field
  • 2 years’ experience in Tourism product, sales and/or marketing or a similar role.
  • Excellent command of both written and spoken English (other foreign language is a plus).
  • Team player with a positive and dynamic personality
EXO Travel

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EXO Travel

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with 1,100 employees representing 30+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

Our people matter

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.