Product and Sustainability Coordinator

About this role

The Product and Sustainability Coordinator, in collaboration with the Head of Product Development Vietnam will help re-built the company’s sustainability goals and vision, whilst maintaining, researching and developing tour products/tariff in order to over exceed our esteemed guest’s expectations.

Responsibilities:

Sustainability

- In collaboration with the Head of Product Development Vietnam and the CPO (Chief Purpose Officer), build and maintain purpose lead Sustainability projects in Vietnam

- Raise awareness and communicate on sustainability issues relating to our destinations within Vietnam, to our current and potential suppliers (waste management, water treatment, energy reduction policy etc.) through the EXO responsible travel policy

- Support as needed the selection of suppliers based on EXO’s sustainability standards

- Be responsible to tag tours and hotels according to travel for good criteria and BCorp requirements

- Assist Head of Product Development Vietnam to promote sustainable tours and suppliers to EXO teams (starting with TOP agents, main brochures and tariffs)

- Monitor our compliance with Bcorp requirements and assist in any necessary report related to sustainability to ensure the yearly renewal of our certification

- Coordinate our EXO Vietnam sustainability committee

- Identify projects in line with EXO sustainability values to support and to possibly engage as team building activities as well

- Regularly keep all employees informed on progress made in any sustainability related project

- Integrate policies and actions with staff, suppliers and customers – achieving sustainability objectives often requires partnerships that involve understanding, collaboration and action by all three groups.

- Be responsible for carbon footprints calculation of EXO VN products

Communication: Suppliers, Guides, Marketing and Sales

- Be a “Knowledge bank” and the “go-to” person for ideas and expertise in the field of Sustainability and product

- Work closely with and provide support to both the Product, the Inbound teams, Sales Team and Head Office for any sustainability project’s, tours and experiences

- Inform and sensitise internally and externally on how to improve tours’ positive impacts in destinations.

- Assess suppliers’ level of sustainability report to the EF, integrate in Tourplan.

- Consult with suppliers on sustainability issues.

- Elaborate internal and external sensitization and communication materials to foster responsible tourism practices among its clients (B2B)

- Disseminate responsible product information internally among travel consultants, sales agents and marketing

- Coordinate and / or deliver internal and external (suppliers/guides) training.

Office sustainability practices

- Assist HR and higher manager to raise awareness on sustainability best practices at the office

- Collaborate with French IB dep to review, and update PK and tariffs for new and existing agents + tenders

Work Relations

- Work closely with the Product team, Contracting Team, CVO, Inbound team, TourPlan team and Operations Manager

- Liaise with Sales departments and other EXO departments as required.

Qualifications:

- Bachelor’s Degree in Tourism, Sustainability or other related

- 2-3 years’ experience in tour product, sales and/or marketing or a similar role

- Specialization in sustainability and/or relevant private sector work experience

- Excellent command of English (other foreign language is a plus)

- Excellent communication skills

- Team player with a positive and dynamic personality

- Interest and/or experience in the travel industry

- Understanding of sustainability and responsible tourism

Skills:

- A love and passion for sustainability including knowledge of both TravelLife and BCorp (advantage)

- Good / excellent product knowledge of the destination

- Comprehensive travel industry knowledge

- Ability to work under pressure

- Excellent interpersonal, presentation and organization skills

- Ability to take decisions and solve problems on your own

- Strong team work & voluntarily help your departmental co-workers

- Good computer literacy (TourPlan (advantage), Google WorkSpace, Microsoft (Word, Excel, Powerpoint)

- Be able to suggest improved ways of working to positively impact people’s life and the environment.

Benefits:

- Work in a friendly working environment and good team building activities

- 18 days of annual leave and can be carried to the next year

- Parking fee support

- Health insurance and accident insurance

- Other benefits according to the festive seasons will be shared at the interview

- Flexible working style, can work from home or at the office

- Participate in all online training programs of the whole EXO Group

- Priority pricing policies for family’s trips

- 13th month salary up to the business performance of each year.