EXO
Agent Hub

About this role

Ensure flawless ground execution of the tours and itineraries planned.

  • Assign jobs to tour guides, vehicles suppliers, drivers etc.
  • Reserve services from suppliers for each booking.
  • Communicate with Inbound Teams to ensure smooth Operations and Reservation.
  • Brief guides in detail for each booking.
  • Manage Tour Plan System for Job Order to guides and drivers.
  • Manage Tour Plan System for Cash Advance Report for tour guides.
  • Manage Tour Plan System for Guide Fee Report of tour guides.
  • Submit Cash Advance and Guide Fee Request to Supervisor/Assistant Manager/Manager for the approval.
  • Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints.
  • Manage Guides’ KPIs by using the Customer Satisfaction Surveys.
  • Support Supervisor/Assistant Manager/Manager in recruiting and training guides.
  • Inspect new suppliers as per schedule with Product Team.
  • Attend scheduled meeting with Operations Team.
  • Coordinate and attend annual guide training & staff training.
  • Ride along with guide and clients to monitor the quality and maintain relationships with suppliers.
  • Raise hot issue/s with solution to Supervisor/Assistant Manager/Manager.
  • Bachelor’s degree in Tourism or related field.
  • Good command over verbal & written English.
  • Experience in Travel Company and Operations Task
  • Excellent skills in Microsoft Office & Travel software
  • Very detail oriented and service minded
  • Good communication and execution skills.

This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.

EXO Travel

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EXO Travel

Why work with EXO

Diverse & Talented

Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.

Why work with EXO

Training & Growth

We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.

Why work with EXO

Our people matter

To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.

Why work with EXO

One EXO

While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.

Why working with EXO is Amazing

We have fun

While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.