Operations Executive - Ha Noi
About this role
Ensure flawless ground execution of the tours and itineraries plannedEnsure flawless ground execution of the tours and itineraries planned
Responsibilities
- Assign jobs to tour guides, vehicles suppliers, drivers etc.
- Reserve services from suppliers for each booking
- Communicate with Inbound Teams to ensure smooth Operations and Reservation
- Brief guides in detail for each booking
- Manage Tour Plan System for Job Order to guides and drivers
- Manage Tour Plan System for Cash Advance Report for tour guides
- Manage Tour Plan System for Guide Fee Report of tour guides
- Submit Cash Advance and Guide Fee Request to Supervisor/Manager for the approval
- Provide feedback and coach: guides, vehicle, and suppliers to minimize complaints
- Manage Guides’ KPIs by using the Customer Satisfaction Surveys
- Support Supervisor/Assistant Manager/Manager in recruiting and training guides
- Inspect new suppliers as per schedule with Product Team
- Attend scheduled meeting with Operations Team
- Coordinate and attend annual guide training & staff training
- Ride along with guide and clients to monitor the quality and maintain relationships with suppliers
- Raise hot issue/s with solution to Supervisor/ Manager
Qualifications
- Bachelor’s degree in Tourism or related field
- At least 2 years at the same position
- Good command over verbal & written English. Other language is a plus.
- Experience in Travel Company and Operations Task
- Excellent skills in Microsoft Office & Travel software
- Interest and/or experience in the travel industry
- Understanding of sustainability and responsible tourism is a plus.
Skills
- Very detail oriented and service minded
- Good communication and execution skills.
- Be able to suggest improved ways of working to positively impact people’s life and the environment
- Be able to suggest improved ways of working to positively impact people’s life and the environment.
Benefits
- Work in a friendly working environment and good team building activities
- 18 days of annual leave and can be carried to the next year
- Parking fee support
- Health insurance and accident insurance
- Other benefits according to the festive seasons will be shared at the interview
- Flexible working style, can work from home or at the office
- Participate in all online training programs of the whole EXO Group
- Priority pricing policies for family’s trips
- 13th month salary up to the business performance of each year.
Apply now
Why work with EXO
Diverse & Talented
Our team is diverse and talented, with nearly 700 employees representing 25+ nationalities and countless years of experience. We firmly believe diversity makes for a happier workplace and helps fuel our passion for travel that expands horizons.
Why work with EXO
Training & Growth
We believe in the power of our people and are committed to equipping them with the knowledge and skills they need to be their best. We nurture development through in-house training and provide pathways designed to encourage upward mobility.
Why work with EXO
Our people matter
To accomplish our mission of creating lasting positive impacts through travel, we start with our people. In addition to providing equitable compensation, we offer great benefits such as paid maternity leave, healthcare and opportunities to upskill.
Why work with EXO
One EXO
While our offices are separated by great distances, we use EXO tools and technology to stay connected, share knowledge and operate as one team together. We work positively towards creative solutions that amaze our customers and make us stronger.
Why working with EXO is Amazing
We have fun
While we take our jobs seriously, we believe that having fun is an important part of our jobs as travel professionals and that the fun we have is reflected in the quality of our trips and services. In all our destinations, our teams enjoy regular team building activities and outings.
