Reservation Officer

About this role

Job Description

Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system.

Responsibilities:

• To determine the suppliers required for the operations of each trip, including the allocation of rooms

• To ensure accurate reservation information is sent to suppliers

• All services booked and confirmed as per assigned workload and ad-hoc booking requests in compliance with relevant booking procedures

• Minimize error rate in bookings

• To input all data accurately into Internal system in a timely manner

• Completion of booking procedures

• No missed booking entries and accuracy of entered data

• Entries for each booking to be complete by month end for invoicing

• All entries to be updated and checked on a weekly basis

• Check carefully that entire program has been confirmed, make all the reserved services match with the program including transportation, guides, restaurants, ticketing and other tour-related services.

• Pre-check services to make sure all services are reserved before client's arrival.

• Inform quickly the Department Manager in case of problems, allowing a suitable solution.

• Advise or solve problems in case there are difficulties with one of the files.

• Be in contact with Product department and product team for things related to contracting, rates update.

• Ensure the assignments’ deadlines are met & information updated frequently.

Qualifications:

• Bachelor’s degree in Tourism or related field.

• Good command over verbal & written English.

• Experience in Travel Company/ Reservations Task

• Excellent skills in Microsoft Office & Travel software

Skills:

• Excellent interpersonal skills, including the ability to communicate confidently, effectively and diplomatically

• Ability to organise and prioritise tasks.

• Strong service mindset, team player, detail oriented with ability to work autonomously

Note: This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.

If interested, please send your CV and cover letter to [email protected]. Only candidates who meet all the requirements will be considered.