Operations Officer

About this role

Position Overview

Operations Officer is responsible for ensuring seamless and efficient ground operations. This includes managing transportation logistics, coordinating fleet and service providers, and supporting guides to deliver smooth, high-quality travel experiences for our clients.

Key Responsibilities

✅ Booking & Service Coordination

• Assign guides, vehicles, and suppliers for each booking
• Make reservations and manage data in the Tour Plan system
• Double-check booking details for accuracy and submit them for approval

✅ On-the-Ground Operations & Communication

• Brief guides thoroughly before each tour and provide ongoing support
• Provide operational support through effective communication with Tour Consultants (in charge of product sales) and suppliers
• Offer feedback and coaching to improve service quality and build strong relationships
• Accompany and support on-site when necessary

✅ Quality Control & Issue Resolution

• Monitor service quality using Customer Satisfaction Surveys
• Identify and resolve any operational issues proactively
• Keep accurate records of service issues and improvement actions

✅ Training & Supplier Development

• Support guide recruitment and training initiatives
• Participate in annual training sessions for guides and internal staff
• Conduct supplier inspections with the Product Team to ensure service standards

Qualifications

• Prior experience in the travel industry, ideally in operations
• Fluent in Korean and proficient in written and spoken English
• Highly detail-oriented and service-minded, with strong business acumen
• Excellent interpersonal, communication, and coordination skills