Travel Consultant - German Dept.

About this role

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in German markets.

A good Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work.

Location: HCM/ Hanoi/ Danang

Responsibilities

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information
• Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
• Make quotations/proposals and reconfirm bookings with/for overseas agents
• Make reservations with local suppliers and hotels if needed
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements
• Work with the Operations team to deliver optimal service to clients on the ground
• Issue invoices in due time and assist accounting department with regard to payment
• Ensure all sales are reported in Tourplan software for your sales report
• Ensure EXO standards and Inbound processes are followed
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
• Strive to achieve a high ratio of conversions versus enquiries

Qualifications

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field
• Good command of written and spoken English
• Knowledge of the German language is a plus
• Minimum 2 years of experience in Inbound Tour Operations (experience with German series/FIT is a plus)
• Good attitude, well organized, hardworking, with the ability to work as part of a team
• Interest and/or experience in the travel industry
• Understanding of sustainability and responsible tourism is a plus

Skills

• Affinity with travel industry and knowledge of destination and surrounding countries
• Ability to work under pressure in peak season periods within timeline
• High degree of customer service with an eye for detail and presentation
• Strong organizational skills, ability to work under pressure and to prioritize tasks
• Good computer literacy (MS Office; Travel related software)
• Be able to suggest improved ways of working to positively impact people’s life and the environment

Benefits:

• Work in a friendly working environment and good team building activities
• 18 days of annual leave and can be carried to the next year
• Parking fee support
• Health insurance and accident insurance
• Other benefits according to the festive seasons will be shared at the interview
• Flexible working style, can work from home or at the office
• Participate in all online training programs of the whole EXO Group
• Priority pricing policies for family’s trips
• 13th month salary up to the business performance of each year.