General Manager

About this role

This is a new position in a new EXO Destination, which is currently in the planning process. EXO
Korea will be a start-up venture, wholly owned by EXO TRAVEL GROUP.

The General Manager (GM) job is to bridge the gap between leadership intention and ensure action
takes place throughout the organization to support this vision. You are the key person in-country
tasked with ensuring the company mission is clear and an integral part of the working life of EXO
people all across the organization. As the operational leader on the ground in each EXO destination,
the GM is responsible for managing day-to-day business operations, leading the team and driving
long-term sustainable growth and development to ensure the destination meets EXO’s very high
service standards and is fully aligned with the EXO Travel Groups business wider plan and strategy

 

BIG PICTURE EXPECTATIONS
The EXO GM is expected to uphold the highest standard, lead by example, think long-term and see
the big-picture.
● To lead or build and lead a management team capable of delivering high service standards
and achieving long-term growth goals.
● Work with the Destination BOD to develop strategies and set a business plan with clear goals
and objectives aligned with the company vision. The GM must own the plan, make sure your
team is clear, fully aligned on the goals and objectives and capable and motivated to deliver.
● Your destination must always aim to create, distribute and promote sustainable experience-
rich travel experiences and ensure EXO product always aims to be best-in-destination.
● Ensure with the lightest possible impact on the environment and aim to create positive
opportunities for communities, local people, staff and aspire to be a good example of
showing how destinations can benefit from tourism. We always aim to be the leading DMC
at the forefront of responsible travel.
● Create positive, enriching workplaces where EXO people have a clear sense of purpose so
they feel and understand the positive impact their work has for their clients, the company
and the environment. We always aim to develop a positive working culture where EXO
people can learn and thrive and have the opportunity to do great work they can be proud of.
● For our clients we want to continue developing the most enriching and satisfying
experiences and to deliver excellent service always. When it comes to service delivery, we
must always aim to be the #1 DMC in destination.
● We are also developing technology that will allow us to work more efficiently, faster,
smarter and scale our business. The GM must be part of the drive towards adopting and
implementing technology and has a responsibility to lead change and improve processes.

Build and maintain an organization that is capable and empowered to deliver the expected
services. In a comfortable and flexible/hybrid work environment managed in an
environmentally friendly manner.

● Provide regular check and balance EXO Staff welfare and happiness, roll-out satisfaction
survey result and ensure staff participation.
● Ensure staff onboarding processes and group level internal communications are functional
and fully optimized
● Work with the leadership team to plan and develop staff training programs that make sense
for your destination.
● Oversee recruitment and ensure equality and diversity are present in EXO recruitment and
HR strategies.

● Work closely with the Chief Purpose Officer to set and update processes that are aligned
with the rest of the group.
● Prepare annual budget by year-end for Board sign off
● Deliver Monthly Financial reporting package to CEO/COO/CFO/. Includes:
o Monthly P+L Financial accounts: P+L actual against budget, Updated Balance Sheet,
Updated CFF ( all with comments from Finance Manager)
o Monthly written report (Quarterly in more detail)
● Make sure IT infrastructure and resources are cost efficient and allow for a smooth and
productive work environment (e.g. review Tourplan license need, server upgrade, etc.).
● Ensure operations staff follow correct procedures and provide best quality services for all
clients arriving at their destination.
● Monitor key agent performances and bookings. You are expected to stay in contact and on
good terms with Top agents and closely monitor booking patterns in order to identify
opportunities or problems at source.
● Be ready to represent EXO and its values at travel trade shows, when required to attend.
● Ensure internal teams are aligned with sales teams and in regular contact, while also
ensuring communications are cordial, positive and productive.
● Ensure all suppliers provide best and most responsible quality services for EXO clients are
subject to regular quality, price and regulatory /compliance checks.
● Negotiate with new and/or existing suppliers including, but not limited to, hotels, sub-
agents, transport companies to ensure EXO selects the most responsible ones in destinations
and receives the best possible rates and the highest service standards.

 

REPORTING RESPONSIBILITIES
The GM officially reports to the EXO Board of Directors, which includes the CEO,) and COO. The COO
is the direct line-reporting manager for each GM.
The EXO Korea GM may report to a Regional GM in Japan. The final business and reporting structure
will be determined by the Company prior to appointment.
The GM will work closely and under guidance of the Leadership Team and will be in daily and weekly
contact with senior management. In addition there is a requirement to make a monthly written
report to the Board that will be shared with the EXO Leadership team and present at the company
annual meeting.

 

GENERAL EXPECTATIONS:
● You should have excellent knowledge of Korea as an Inbound destination
●  You are expected to keep yourself and your team fully aware of all developments in the
regional travel business including, but not limited to, key destination information and
developments such as new hotels, travel products, airline routes etc. 

● You are expected to keep yourself and your team fully aware of all developments within the
EXO organization including staff changes, new departments, new travel products and
strategic focus. 
● You should be aware of all direct competitors and ensure that EXO services are superior in
all departments to those of our competitors. 
● You should ensure that you are constantly building good relations with potential business
partners whenever possible including key suppliers as well as clients and potential clients.
● You will be expected to identify and attend local events that will strengthen these
relationships such as, but not be limited to, networking

● Korean or Foreign national with excellent knowledge of Korea and Korean language
● Graduate/ Post Graduate
● Minimum 10 yrs. of experience in the Travel industry with minimum 3yrs of leading a large
team.
● Fluency in English must (verbal & written), knowledge of French (German or Spanish) will be
an advantage.
● Experience in using some type of Travel software and Database.

● Understanding of the Korean travel market trends & comprehensive travel industry
knowledge
● Understanding customer needs and inclination towards customer service.
● Strong organization and prioritization skills
● Excellent interpersonal and good public speaking skills.
● Leader with a positive and dynamic personality, able to adapt to different cultures.

EXO Travel is a purpose-driven B2B destination management company (DMC) that
leverages 30 years of experience, a passion for sustainability and industry-leading
technology to deliver authentic, responsible travel experiences and seamless service in
our destinations/ everywhere we are for travel agencies and tour operators.

 

OUR VISION
EXO is embarking on a post-covid strategy to rebuild our business, recover our position as Asia’s
leading DMC and enter a new strategic growth phase with a clear purpose. Our goal is to focus on
quality rather than quantity and to make sure we have a client base that requires and values our
services and is prepared to pay the right rates. EXO will remain a niche player focused on premium
tour operators, luxury travel, events, adventure and quality group travel. We want to not just rebuild but to build-back-better than before. We want our growth to be positive for all our key stakeholders. For EXO people (our staff), for our clients and for our planet, while also
meeting our financial goals and delivering shareholder value for all Partners and the EXO Leadership Team.

 

THE MISSION
To establish Korea as a new Inbound destination for EXO Travel and grow a successful business
delivering high quality travel products and experiences for EXO’s Clients. You will build and grow a
team including all the elements of a fully functional travel company expected to become Korea’s
leading DMC focused on high-quality, international markets.

 

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.

Interested candidates are invited to send your CVs with a covering letter in English to HR department at [email protected]

Thank you

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