English Speaking Travel Consultant - Indonesia

About this role

OUR VISION

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations.

We craft distinctive, authentic travel experiences that expand horizons and create lasting, positive impacts. As a B Corp Certified company, we firmly believe that business and travel can be forces for good. We are committed to operating and growing a net-positive company that brings people together and benefits the cultures, communities, and environments in which we work.

Position Overview

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US, Australian and Latin America Market.

A good Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work.

Responsibilities:

• Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information;
• Advise, create outlines and Travel itineraries for Tour operators/ Travel agents;
• Make quotations/proposals and reconfirm bookings with/for overseas agents;
• Make reservations with local suppliers and hotels if needed;
• Understand about the existing and new products being offered by the company to be better able to fit the client requirements;
• Work with the Operations team to deliver optimal service to clients on the ground;
• Issue invoices in due time and assist accounting department with regard to payment;
• Ensure all sales are reported in Tourplan software for your sales report;
• Ensure EXO standards and Inbound processes are followed;
• Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes;
• Strive to achieve a high ratio of conversions versus enquiries.
• You are also in charge of handling 24/7 Emergency Line for the team

Qualifications:

• Bachelor’s Degree in Hospitality, Tourism, Business or other related field;
• Good command of written and spoken English;
• Minimum 1 year of experience in Inbound Tour Operations or related field;
• Good attitude, well organized, hardworking, with the ability to work as part of a team.
• Proficiency in Spanish would be an advantage.

Skills:

• Affinity with travel industry and knowledge of destination and surrounding countries;
• Agile and adaptive with the team’s dynamics;
• Ability to work under pressure in peak season periods within timeline;
• High degree of customer service with an eye for detail and presentation;
• Strong organizational skills, ability to work under pressure and to prioritize tasks;
• Good computer literacy (MS Office; Travel related software).

EXO Travel is an equal opportunity employer. We do not discriminate against candidates or team members based on race, gender, disability, religion, nationality, age, sexual orientation or other personal characteristics. EXO Travel strictly abides by local labor laws and does not employ underage workers where prohibited by law.

As an equal opportunity employer, if you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you, please send your CV to [email protected]