Database Officer (Japanese - English)

About this role

Work with the contracting, database, and product teams at EXO Japan to keep the internal database up to date and accurate. This includes entering and maintaining price data, seasonality and other important conditions, as well as scheduling details, and contact information for suppliers and partners throughout Japan.

The ideal candidate for this position is someone who is comfortable working independently in a timely manner when requests for database entry and corrections come in. An attention to detail is highly important as well, as updated data is crucial for the booking team to accurately quote trip prices to clients.

We are a multicultural team at EXO, but a working proficiency of English is required. Familiarity with Japanese language is also desired but not required.

Responsibilities:

• Input and manage the contracts details from suppliers, including rates, dates, seasonality and other details and loading the details into the Tourplan system
• Summarizing information from the contract and create a memo/excel calculation. (For Japanese speakers, translating Japanese contracts into English will be required)
• Work closely with the contracting and product teams on requests for input of new suppliers and products
• Respond quickly to requests for new data entry or corrections.
  Cross check within the Product team to ensure the uploaded database / information / rates are accurate
• Assist requests from other departments and create service lines in the Tourplan and update the contact details in the system

Qualifications:

• Bachelor’s Degree in Tourism or related field
• Good command of English and/ or Japanese
• Be accurate, detail oriented and responsible for work
• Possess good team work
• 1-2 years of experience in the tourism industry is a plus
• Interest and/or experience in the travel industry
• Understanding of sustainability and responsible tourism is a plus.

Skills:

• Good computer literacy (MS Word, Excel, Powerpoint, Google Workspace)
• Data-entry skills is a plus
• Be able to suggest improved ways of working to positively impact people’s life and the environment.

Benefits:

• Work in a friendly working environment and good team building activities
• 18 days of annual leave and can be carried to the next year
• Parking fee support
• Health insurance and accident insurance since signing the first labor contract
• Other benefits according to the festive seasons will be shared at the interview
• Flexible working style, can work from home or at the office
• Participate in all online training programs of the whole EXO Group
• Bonus payment in June and December up to the business performance of each year.