[Da Nang] Operations Executive

About this role

Position Overview

This position is responsible for ensuring the smooth and seamless execution of planned tours and itineraries, coordinating with guides, suppliers, and internal teams to deliver high-quality travel experiences.

Location: No. 268, 30/4 Street, Hoa Cuong Ward, Da Nang

Responsibilities

• Coordinate reservations with suppliers and Inbound Teams to ensure smooth tour operations.
• Brief tour guides and manage job orders, cash advances, and guide fee reports in the Tour Plan System and to Supervisor/Manager for the approval
  
• Raise hot issues and propose solutions to the Supervisor/Manager.
• Monitor and improve the performance of guides, vehicles, and suppliers to ensure service quality and support responsible tourism.
• Accompany guides and clients to monitor service quality and maintain supplier relationships, attend staff training, team meetings.
• Coordinate guide training, inspect new suppliers with the Product Team as scheduled.
• Implement EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code.

Qualifications

• Bachelor’s degree in Tourism or a related field.
• Previous experience in a similar role.
• Good written and spoken English; an additional language (German, Spanish, French, etc.) is a plus.
• Knowledge of sustainable and responsible tourism is a plus.
  

• Very detail oriented and service minded
• Good communication and execution skills
• Excellent skills in Microsoft Office & Travel software
• Be able to suggest improved ways of working to positively impact people’s lives and the environment.

Benefits

• 100% salary & Full social insurance coverage during probation, in compliance with applicable law.
• Work in a friendly working environment and good team building activities
• 18 days of annual leave and can be carried to the next year
• Personal health insurance and accident insurance
• Flexible working style, can work from home or at the office
• Participate in all online training programs of the whole EXO Group
• Priority pricing policies for family’s trips
• 13th month salary up to the business performance of each year.
• Other benefits will be shared at the interview

Equal Opportunity & Non-Discrimination

EXO Travel is an equal opportunity employer. We do not discriminate against candidates or team members based on race, gender, disability, religion, nationality, age, sexual orientation or other personal characteristics.

EXO Travel strictly abides by local labor laws and does not employ underage workers where prohibited by law.

How to apply:

If you have a passion for travel, believe that travel can be a real force for good in the world, and have skills that can help us achieve our mission, we would love to hear from you.

Interested candidates are invited to send your CVs with a covering letter in English to HR department at [email protected]

EXO Travel is a premium Destination Management Company (DMC) providing bespoke travel solutions for tour operators and travel agencies across a growing portfolio of destinations. Since 1993, we have been crafting distinctive, authentic travel experiences that expand horizons and deliver lasting, positive impacts.

We are a purpose-driving company and, if you are successful in your application, you will find that working at EXO is more than just a job. As a member of the EXO family, you will play an important part in our mission to expand horizons and create meaningful positive impacts in the destinations we operate in. Furthermore, we offer in-house training courses, exciting growth opportunities, great benefits and a supportive team.