Assistant to Product Manager

About this role

To assist Product Manager in daily activities of product management including create travel programs, develop and improve travel products to ensure EXO has the best, most exciting and interesting travel products.

Product Management

• Assist PM in creation of travel programs, touring itineraries and package tours for EXO’s sales initiatives and for brochures.
• Control that supplier information is collected on time and that product information is store correctly resulting in a comprehensive, well managed database.
• Assist PM to develop and improve travel products in destination suitable for clients.
• Research and follow up constant contact with suppliers.
• Create PDF presentation files of all preferred hotels, restaurants and boats in destination.
• Produce annual tariff for the Country for distribution to overseas travel partners.
• Ensure rates and conditions at preferred hotels are optimal and best possible rates.
• Travel within destination to experience new travel products.
• Write a report after any inspection trips with tour and training modules to follow.

Communication: staff training; marketing; and client relations

• Assist PM to present new products to sales teams for each market to achieve product knowledge and promote sales. 
• Be a “Knowledge bank” for the whole office and the “go-to” person for ideas.
• Provide regular training for all inbound teams.
• Arrange FAM trips for overseas agents and accompany agents on such trips when necessary.

Database Management

• Ensure all products and tariffs are input in the company software system.
• Ensure all suppliers and agents are entered as per company policy.

• Bachelor’s Degree in Tourism or other related.
• 2 years’ experience in Tourism product, sales and/or marketing or a similar role.
• Excellent command of both written and spoken English (other foreign language is a plus).
• Team player with a positive and dynamic personality.

• Good product knowledge of the destinations.
• Comprehensive travel industry knowledge.
• Ability to work under pressure.
• Excellent interpersonal, presentation and organization skills.
• Ability to take decisions and solve problems on your own.
• Strong team work & voluntarily help your departmental co-workers.
• Good computer literacy (Microsoft Word, Excel, PowerPoint, Outlook).

This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.