Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets.
A good Adventure Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel also adventure and his/her work.
role and responsibilities
To initiate the base of Exo Travel Indonesia Adventure Department, working hand in hand with EXO Travel Regional Adventure manager .
Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information.
Advise, create outlines and Travel itineraries for Tour operators/ Travel agents.
Check specific procedures and requirement with EXO Travel Regional Adventure Manager before writing and quoting any adventure program.
Make quotations/proposals and reconfirm bookings with/for overseas agents with Tour Plan and ensure all services you entered are always updated in the system.
Make reservations with local suppliers and hotels if needed.
Start a detailed inventory of all adventure equipment available to make sure everything is of highest safety standards and in good working order and review their process for maintaining all their existing equipment and spares for use in adventure travel programs such as bikes, helmets, kayaks, first aid kits etc. Set up a system of monitoring the gear.
Understand about the existing and new products being offered by the company to be better able to fit the client requirements .
Work with the Operations team to deliver optimal service to clients on the ground .
Issue invoices in due time and assist accounting department with regard to payment.
Ensure all sales are reported in Tour Plan software for your sales report.
Ensure EXO standards and Inbound processes are followed.
Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes.
Strive to achieve a high ratio of conversions versus enquiries.
Be responsible for the risk management of each tour and set up suitable procedures to ensure operation of tours is as safe as possible.
Go beyond client’s expectations by offering exceptional travel advice.
Identify and match up suited products to each and every client.
Arrange travel do.cuments to be provided to clients upon arrival.
Be present and attentive during all training initiated
Affinity with travel industry and knowledge of destination and surrounding countries
Ability to work under pressure in peak season periods within timeline
High degree of customer service with an eye for detail and presentation
Strong organizational skills, ability to work under pressure and to prioritize tasks
Good computer literacy (MS Office; Travel related software)
This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organization.