Product Manager

About this role

Position Overview

A Product manager’s role at EXO Travel is to ensure the company has the best, most interesting travel products, ideas and experiences as well as supporting sales and operation departments. A Product Manager’s mission is to build a culture based on passion, excellence and responsibility.

Responsibilities:

Product Development

• Produce an annual plan for product development in consultation with the General Manager and EXO Head Office.

• Create, develop, update and constantly improve EXO Travel’s programs, touring itineraries and unique tours in your country.

• Design and costing for bids and tenders.

• Develop and improve travel products in destination through regular site inspections.

• Regularly evaluate and review current and new products. Create, review and update Annual Product Range for Tariff.

• Train the EXO team on new product; create modules for sales and marketing’s understanding of destination.

Contracting & Suppliers relation

• Negotiate and secure best in industry rates for preferred hotels and high-volume suppliers.

• Coordinate to cost and quote selected programs for existing and potential clients at competitive prices.

• Meet with suppliers to ensure proper delivery of product.

Back Office & Database Management

• Ensure all tariff programs and agent brochures are correctly inputted into Tourplan.

• Run regular reports to understand what products and services are being booked by clients.

• Hold regular meetings with sales and reservation managers to ensure the system is working smoothly and meets internal requirements.

Marketing and Communication

• Provide Group Marketing with new products, relevant travel and tourism news and marketing ideas to feed our print publications, e-newsletter and social media endeavors

• Prepare webinars as per Exo Group’s schedule.

• Represent Exo Travel at travel trade shows, seminars, road shows and events when requested

• Communicate to clients on how their tours can better benefit the destinations.

Communication with clients

• Provide product advice and expertise to new and existing agents.

• Work closely with new agents and key agents to advise and assist on product selections and pricing for websites, brochures and tariffs.

• Work closely with sales managers to help provide information and presentations that will win new business accounts.

• Provide Head Office and sales teams with regular updates on ‘what’s new’ in your destination.

• Be a “Knowledge Bank” for the whole office and the “go-to” person for ideas and inspiration.

Qualifications

• Bachelor’s Degree or higher in Business, Marketing, or other related.

• Minimum 5 years of Experience in tourism, product management, tour guiding, sales, marketing or a similar role.

• Travel industry knowledge.

• Team player with a positive, dynamic personality.

• Passion for the places, people and culture of destination.

Skills

• Good command of both written and spoken English.

• Excellent product and destination knowledge.

• Understanding of the market trends.

• Ability to understand and adapt to Asian culture.

• Knowledge of Responsible Tourism principles