{"id":28039,"date":"2023-09-21T14:10:20","date_gmt":"2023-09-21T07:10:20","guid":{"rendered":"https:\/\/www.exotravel.com\/blog\/en\/?p=28039"},"modified":"2024-03-20T14:36:52","modified_gmt":"2024-03-20T07:36:52","slug":"thai-guide-training","status":"publish","type":"post","link":"https:\/\/www.exotravel.com\/blog\/en\/thai-guide-training\/","title":{"rendered":"EXO Thailand Guide Training 2023"},"content":{"rendered":"\t\t
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With the high season just around the corner, EXO Thailand gathered guides for training in Bangkok, Chiang Mai and Phuket.<\/span><\/span><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Led by EXO\u2019s operations teams, the sessions covered a broad range of topics designed to be both informative and motivational.\u00a0<\/span>Nearly 300 guides <\/b>attended over the course<\/strong> of 9 days. The agenda kicked off with a review of EXO policies, updates on EXO news and introduction of key team members before moving into more specific areas of focus.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Thailand Operations Manager, Khun Boom, led many of the key sessions. With her deep-seated knowledge of EXO\u2019s workflow, clientele and products she was well positioned to share information about operations and procedures<\/strong> with our team of guides. In addition to the standard operational information, Boom also placed a heavy emphasis on EXO\u2019s Vision, Mission and Purpose<\/strong>, giving guides a greater understanding of the company and our values.<\/strong><\/span><\/p>

\u2018It is important that we have the guides on the same page as us, especially for our Mission and Vision. These trainings are a good opportunity to set goals and make sure the guides have what they need to provide the best service<\/strong> for EXO clients. We like to have this opportunity to greet them and spend time with them.’<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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‘Guide training is an important step in ensuring quality delivery of our products on the ground\u2019<\/span><\/em><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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EXO Thailand\u2019s Product team was on hand to share updates on experiences and tours.<\/strong> This training is key to keeping our guides fully educated and informed on EXO\u2019s unique products as well as to ensure they are clear how the experience should be operated.<\/span><\/p>

\u00a0\u2018Guide training is an important step in ensuring quality delivery of our products on the ground\u2019, Rupert, EXO Thailand Product Manager explains. <\/span><\/p>

\u2018Every EXO experience is created with unique touches. It is important to educate our guides on how best to operate the experience<\/strong>, without losing the ability for guides to use their own local knowledge to adjust a bit to their guests\u2019 personal taste.\u2019<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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‘Our guides are the key players to deliver, enhance, engage our end-customers for sustainability awareness<\/span>‘<\/span><\/em><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Sustainability and Responsible Travel was also another key talking point, with Venus providing important training sessions on maximising the positive outcomes of trave<\/strong>l while also minimising negative impacts.<\/span><\/p>

\u2018Our guides are the key players to deliver, enhance, engage our end-customers for sustainability awareness,\u2019 Venus explains. <\/span><\/p>

\u2018The training encourages guides to recognize the heart of the messages contained in our <\/span>Tips for Responsible Travellers<\/i><\/strong><\/a> e-brochure and to promote recycling on tour.\u2019<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t

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Beyond the informative training conducted by EXO leadership, the meetings also provided a great opportunity for the guides to gather and share their knowledge and experience.<\/strong> And, of course, have a bit of fun!\u00a0<\/span><\/span><\/p>

EXO guide Oat from Chiang Mai sums it up well, \u2018The EXO training was great and joyful. We get to learn more about company background and also it\u2019s a fun chance to meet with our guide friends to share our experience<\/strong>.\u2019\u00a0 <\/span> <\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tReach out to our Thailand team<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tExplore our Thailand tours<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

In-depth guide training held in three regions of Thailand<\/p>\n","protected":false},"author":1,"featured_media":28041,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1146,245],"tags":[],"class_list":["post-28039","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-exo-people","category-thailand"],"yoast_head":"\nEXO Thailand Guide Training 2023 - EXO Travel Blog<\/title>\n<meta name=\"description\" content=\"EXO Thailand conducted multi-day guide trainings, designed to inform and inspire our guides in Bangkok, Chiang Mai and Phuket\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exotravel.com\/blog\/en\/thai-guide-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"EXO Thailand Guide Training 2023 - 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