{"id":16722,"date":"2018-08-21T08:42:08","date_gmt":"2018-08-21T08:42:08","guid":{"rendered":"https:\/\/www.exotravel.com\/blog\/?p=16722"},"modified":"2018-11-20T03:15:33","modified_gmt":"2018-11-20T03:15:33","slug":"introducing-exo-care","status":"publish","type":"post","link":"https:\/\/www.exotravel.com\/blog\/en\/introducing-exo-care\/","title":{"rendered":"Introducing EXO Care"},"content":{"rendered":"<h3><span style=\"font-size: 25px;\"><em>We are constantly on the search for new ways to better serve you \u2013 our latest endeavour is a great new customer care tool &#8211; EXO Care.\u00a0<\/em><\/span><\/h3>\n<p><span style=\"color: #047e7b;\"><strong>WHAT IS EXO CARE?\u00a0<\/strong><\/span><\/p>\n<p>EXO Care is a Customer Care Support System designed to help us keep track of all issues, complaints and problems. It automatically logs a record in our clients database and tracks how we handled each problem.<\/p>\n<p>We are then able to analyse this data to identify trends, patterns in specific countries, or across many countries, which helps us avoid problems in the future by taking steps to counter issues before they arise.<\/p>\n<p><span style=\"color: #047e7b;\"><strong>HOW DOES IT WORK?\u00a0<\/strong><\/span><\/p>\n<blockquote>\n<p style=\"text-align: center;\"><em><strong>Simply email your usual EXO contact with <span style=\"color: #047e7b;\">care@exotravel.com<\/span> in CC.<\/strong><\/em><\/p>\n<\/blockquote>\n<p>The system will create an automatic ticket like [TID#633].This number needs to remain in the Subject line of all emails concerning the issue as it will keep all emails tracked together. You can also directly email\u00a0<strong><span style=\"color: #047e7b;\">care@exotravel.com<\/span>\u00a0<\/strong>with the issue and we will ensure that it gets directed to the correct country.<\/p>\n<p><span style=\"color: #047e7b;\"><strong>WHY IS IT USEFUL?\u00a0<\/strong><\/span><\/p>\n<p>In having all complaints in one place, we can work more efficiently towards improving handling and solution times while also making it possible to identify the root causes of recurring problems and improving the overall customer care experience for you.<\/p>\n<p><span style=\"color: #047e7b;\"><strong>QUESTIONS?\u00a0<\/strong><\/span><\/p>\n<p>Feel free to reach out to us <a href=\"news@exotravel.com\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We are constantly on the search for new ways to better serve you \u2013 our latest endeavour is a great new customer care tool &#8211; EXO Care.\u00a0 WHAT IS EXO CARE?\u00a0 EXO Care is a Customer Care Support System designed to help us keep track of all issues, complaints and problems. It automatically logs a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":16751,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[253,1146],"tags":[],"class_list":["post-16722","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-exo-news","category-exo-people"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Introducing EXO Care - EXO Travel Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.exotravel.com\/blog\/en\/introducing-exo-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing EXO Care - EXO Travel Blog\" \/>\n<meta property=\"og:description\" content=\"We are constantly on the search for new ways to better serve you \u2013 our latest endeavour is a great new customer care tool &#8211; EXO Care.\u00a0 WHAT IS EXO CARE?\u00a0 EXO Care is a Customer Care Support System designed to help us keep track of all issues, complaints and problems. 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