Updates on Krakatau Volcano Eruption & Tsunami 

(Updated at 11:00, 27 December 2018)

This page will keep you up to date with all the latest news regarding Krakatau Volcano eruption & tsunami on the Indonesian Islands of Java and Sumatra and the impact that its eruption has on travellers and operations on the ground.

Operational Updates

  • There were no guests on the ground in areas affected and will not be until mid-January. 
  • Guests on the ground may reach us via our 24 hrs Customer Care numbers at: +62 (0) 81 23 99 02 658 / + 62 (0) 81 23 91 66 909 / + 62 (0) 81 28 32 84 290.
  • We kindly ask agents to go through our usual contact for questions or concerns regarding specific files.

Krakatau Volcano Eruption & Tsunami Updates  

  • The alert status of Krakatau Volcano has been raised to the second-highest, imposing a 5km exclusion zone. 
  • Authorities have rerouted flights around the erupting volcano to avoid ash clouds in the air. 

Timeline of Updates from EXO: 

23 December – Krakatau Volcano erupted and an underwater landslide and tsunami that followed caused lives lost and damage on the Indonesian islands of Java and Sumatra. Emergency efforts are on the way and EXO has confirmed that there were no guests on the ground in areas affected and will not be until mid-January.

26 November –We have recently inspected the Lombok and Gili Islands and are happy to report that major travel routes are open and ready for business again. While some damage and renovation work can still be seen as the island’s cleanup is in progress, it is now an ideal time to travel there due to a lack of crowds. Accordingly, our travel consultants are actively selling the destinations again and are eager to service any enquiries you may have.

11 Octomer – A shallow 6.0 magnitude earthquake struck off the coast of Indonesia’s Madura Island. A tsunami warning has not been issued. Damage was limited to Sumenep district on Madura, and island which has little tourism development. Guests currently travelling with us in Indonesia were not affected by the event. However, the quake could be felt in parts of Java and Bali as well. At present, there is no need for concern.

19 August – A series of three earthquakes of 6.9, 6.3, and 5.4 magnitude occurred on the Lombok & Gili Islands according to the U.S. Geological Survey. There were no immediate reports of widespread damage or casualties from the tremors that started in the morning and carried on intermittently into the evening.

9 August – There was a a slightly stronger yet short aftershock at 13:25 local time with its epicenter in North Lombok. Our team on the ground has reported of no further damage. In Bali, mild tremors were felt for a few seconds. We understand travellers have some concerns but all of Bali is unaffected as is the south of Lombok. There is no damage, and excursions and daily life carry on normally.

8 August – A few mild aftershocks were experienced on 6 & 7 August. We have been able to establish connections to hotels, partners and friends in Lombok. The people have started to rebuild damaged housing, and hoteliers have started to assess any damage.

The infrastructure on Lombok mainland remains largely intact. Some of the hotels in North Lombok, the Gili Islands and Senggigi have suffered sustained damage and are not operational, others have suffered less damage and are only partially operated, while others again, particularly also in the South of Lombok, have not been damaged at all and are fully operational. We do have a full overview of the properties and are able to provide information on a case by case basis.

6 August – The physical damage has mainly affected local residences and public infrastructure. A number of hotels, mainly in the Gili Islands as well as in North Lombok have also been damaged.

5 August – A magnitude 6.9 earthquake struck the island of Lombok in Indonesia this Sunday evening, at 18:46. Its epicentre was located on the northern side of the island of Lombok and the earthquake was also felt in neighbouring Bali. The quake triggered a brief tsunami warning and damaged buildings as far away as Denpasar in Bali. It was followed by aftershocks as strong as magnitude-5.4.