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EXO Careers

Travel Consultant

Indonesia

careers

about the role

Location: Indonesia

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. We have clients from all over the world, however we specialize in European, US and Australian markets. 

A good Travel Consultant is focused on providing the best service/advice to our agents, has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel and his/her work. 

role and responsibilities

Responsibilities

Correspond with overseas travel agents and partners of the company and provide them accurate, up-to-date and correct travel information 

Advise, create outlines and Travel itineraries for Tour operators/ Travel agents 

Make quotations/proposals and reconfirm bookings with/for overseas agents 

Make reservations with local suppliers and hotels if needed 

Understand about the existing and new products being offered by the company to be better able to fit the client requirements 

Work with the Operations team to deliver optimal service to clients on the ground 

Issue invoices in due time and assist accounting department with regard to payment 

Ensure all sales are reported in Tourplan software for your sales report 

Ensure EXO standards and Inbound processes are followed 

Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes 

Strive to achieve a high ratio of conversions versus enquiries 

Qualifications

Bachelor’s Degree in English Linguistic, Hospitality, Tourism, Business or other related field; 

Good command of written and spoken English; 

Open for fresh graduates or having 1 year of experience in Inbound Tour Operations or related field; 

Good attitude, well organized, hardworking, with the ability to work as part of a team;

Skills

Affinity with travel industry and knowledge of destination and surrounding countries 

Ability to work under pressure in peak season periods within timeline 

High degree of customer service with an eye for detail and presentation 

Strong organizational skills, ability to work under pressure and to prioritize tasks 

Good computer literacy (MS Office; Travel related software; GSuites)

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