Spanish Inbound Department is looking for a Travel Consultant. The main mission is to be in charge of creating/quoting travel itineraries, answer questions, contact suppliers and guides to process the bookings and to provide the best service to our agents.
role and responsibilities
Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
Make quotations/proposals and reconfirm bookings with/for overseas agents
Understand about the existing and new products being offered by the company to be better able to fit the client requirements.
Issues invoices in due time and assist accounting department with regard to payment.
Ensure all sales are reported in Tourplan software for your sales report
Strive to achieve a high ratio of conversions versus enquiries.
Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes.
Communicate and support guide/ operation/ sales member throughout the trip duration to identify and solve issues that may occur.
Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
Communicate on responsible products with agents and on our policies/responsible tourism initiatives with our suppliers
Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations, Tips for Responsible Travels
Discuss with clients about their requirements and advise the suitable options to integrate informed choice of responsible activities and suppliers in tours
Inform clients about our best practices available (refillable bottles, etc) and offer them to join us
Bachelor’s Degree in Hospitality, Tourism, Business or other related fields
Minimum 1-2 years of experience in an Inbound Tour Operator or Travel Company.
Good command of written and spoken Spanish. Other language is a plus.
Has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel.
Good computer literacy (MS Office; Travel related software)
Well organized, hardworking, independent working and teamwork skills
Ability to work under pressure in peak season periods
Very detail oriented, service minded and execution skills
This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organisation.