EXO Careers




about the role

Location: Vietnam

Spanish Inbound Department is looking for a Travel Consultant. The main mission is to be in charge of creating/quoting travel itineraries, answer questions, contact suppliers and guides to process the bookings and to provide the best service to our agents.

role and responsibilities


  • Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
  • Make quotations/proposals and reconfirm bookings with/for overseas agents
  • Understand about the existing and new products being offered by the company to be better able to fit the client requirements.
  • Issues invoices in due time and assist accounting department with regard to payment.
  • Ensure all sales are reported in Tourplan software for your sales report
  • Strive to achieve a high ratio of conversions versus enquiries.
  • Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes.
  • Communicate and support guide/ operation/ sales member throughout the trip duration to identify and solve issues that may occur.
  • Understand EXO Responsible Travel policy, Wildlife Code of Conduct, ChildSafe policy and Ethical code
  • Communicate on responsible products with agents and on our policies/responsible tourism initiatives with our suppliers
  • Provide literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares and travel regulations, Tips for Responsible Travels
  • Discuss with clients about their requirements and advise the suitable options to integrate informed choice of responsible activities and suppliers in tours 
  • Inform clients about our best practices available (refillable bottles, etc) and offer them to join us 


  • Vietnamese nationality
  • Bachelor’s Degree in Hospitality, Tourism, Business or other related fields
  • Minimum 1-2 years of experience in an Inbound Tour Operator or Travel Company.
  • Good command of written and spoken Spanish. Other language is a plus.
  • Has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel.


  • Good computer literacy (MS Office; Travel related software)
  • Well organized, hardworking, independent working and teamwork skills
  • Ability to work under pressure in peak season periods
  • Very detail oriented, service minded and execution skills
EXO Travel


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