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EXO Travel
NEW TRAVEL ENQUIRY

Reservation Staff

Indonesia

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about the role

Location: Indonesia

Reservation Officer is responsible for accurately and efficiently confirming bookings of all suppliers. S/he is also responsible for following the booking procedures and ensuring all information is recorded into the company internal system.

role and responsibilities

Responsibilities

  • To assist TC with planning and booking reservations
  • To give advice to TC about the best route and best price.
  • To maintain and update knowledge about flight routes all over Indonesia
  • To determine the suppliers required for the operations of each trip:
    • To ensure accurate reservation information is sent to suppliers
    • All services booked and confirmed as per assigned workload and ad-hoc booking requests in compliance with relevant booking procedures
    • Minimize error rate in bookings
  • To input all data accurately into Internal system in a timely manner

    • Completion of booking procedures
    • No missed booking entries and accuracy of entered data
    • Entries for each booking to be complete by month end for invoicing
    • All entries to be updated and checked on a weekly basis
  • Check carefully that entire program has been confirmed, make all the reserved services match with the program including transportation, guides, restaurants, ticketing and other tour-related services.
  • Pre-check services to make sure all services are reserved before client's arrival.
  • Inform quickly the Department Manager in case of problems, allowing a suitable solution.
  • Advise or solve problems in case there are difficulties with one of the files.
  • Be in contact with Product department and product team for things related to flight update
  • Ensure the assignments’ deadlines are met & information updated frequently.

Qualifications

  • Bachelor’s degree in Hospitality, Tourism, Business or other related field
  • Good command of written and spoken English
  • Familiarity with booking system(s), especially Garuda Online System is a plus
  • Having experience in the airline or travel industry as ticketing staff is preferable
  • Eligible for Indonesian citizen.

Skills

  • Excellent interpersonal skills, including the ability to communicate confidently, effectively and diplomatically
  • Ability to organize and prioritize tasks.
  • Strong service mindset, team player, detail oriented with ability to work autonomously
  • Familiarity with booking system(s), especially Garuda Online System is a plus
  • Having experience in the airline or travel industry as ticketing staff is preferable.
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