The Product manager is a key position at EXO Travel with a wide range of responsibilities and duties that impact on all areas of our business. You will be required to manage all of the tasks detailed below and oversee a team capable of ensuring that every aspect of the job is delivered at the highest standard.
role and responsibilities
Produce an annual plan for product development in consultation with the General Manager and EXO Head Office.
Create, develop, update and constantly improve EXO Travel’s programs, touring itineraries and unique tours in your country.
Train the EXO team on new product; create modules for sales and marketing’s understanding of destination.
Contracting & Supplier relations
Meet with suppliers to ensure delivery of product.
Work closely with the Contracting department to identify preferred hotels and develop contracting strategy based on source market demands.
Ensure all tariff programs and agent brochures are correctly inputted into system.
Run regular reports to understand needs.
Communication with clients/agents
Work closely with new agents and key agents to advise and assist on product selections and pricing for websites, brochures and tariffs.
Work closely with sales managers to help provide information and presentations that will win new business accounts/agents.
Represent EXO Travel at travel trade shows, seminars, road shows and events when requested.
Managing Product Team
Lead and mentor a small team stationed across Vietnam to deliver on expectations and support Sales and Inbound departments where needed.
Bachelor’s Degree or higher in Business, Tourism, Marketing, or other related.
Minimum 5 years of Experience in tourism, product development, tour leading, sales, marketing or a similar role.
Excellent product and destination knowledge.
Team player with a positive, dynamic personality.
Passion for the places, people and culture of destination.
Good command of both written and spoken English.
Understanding of the market trends.
A sense of curiosity with ability to understand and adapt to Asian culture.