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EXO Travel
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EXO Careers

PRODUCT MANAGER

Vietnam

careers

about the role

Location: Vietnam

The Product manager is a key position at EXO Travel with a wide range of responsibilities and duties that impact on all areas of our business. You will be required to manage all of the tasks detailed below and oversee a team capable of ensuring that every aspect of the job is delivered at the highest standard.

role and responsibilities

Responsibilities

Product Development

  • Produce an annual plan for product development in consultation with the General Manager and EXO Head Office.
  • Create, develop, update and constantly improve EXO Travel’s programs, touring itineraries and unique tours in your country.
  • Train the EXO team on new product; create modules for sales and marketing’s understanding of destination.

Contracting & Supplier relations

  • Meet with suppliers to ensure delivery of product.
  • Work closely with the Contracting department to identify preferred hotels and develop contracting strategy based on source market demands.

Database Management

  • Ensure all tariff programs and agent brochures are correctly inputted into system. 
  • Run regular reports to understand needs.

Communication with clients/agents

  • Work closely with new agents and key agents to advise and assist on product selections and pricing for websites, brochures and tariffs.
  • Work closely with sales managers to help provide information and presentations that will win new business accounts/agents.
  • Represent EXO Travel at travel trade shows, seminars, road shows and events when requested.

Managing Product Team

  • Lead and mentor a small team stationed across Vietnam to deliver on expectations and support Sales and Inbound departments where needed. 

Qualifications

  • Bachelor’s Degree or higher in Business, Tourism, Marketing, or other related.
  • Minimum 5 years of Experience in tourism, product development, tour leading, sales, marketing or a similar role.
  • Excellent product and destination knowledge.
  • Team player with a positive, dynamic personality.
  • Passion for the places, people and culture of destination.

Skills

  • Good command of both written and spoken English.
  • Understanding of the market trends.
  • A sense of curiosity with ability to understand and adapt to Asian culture.
  • Knowledge of Responsible Tourism principles
  • High degree of customer orientation.
  • Strong organization, prioritization & interpersonal skills.
  • Computer skills (MS Office).
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