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EXO Travel
NEW TRAVEL ENQUIRY

GERMAN SPEAKING TRAVEL CONSULTANT

Vietnam

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about the role

Location: Vietnam

German Inbound Department is looking for a Travel Consultant. The main mission is to be in charge of creating/quoting travel itineraries, answer questions, contact suppliers and guides to process the bookings and to provide the best service to our agents.

role and responsibilities

Responsibilities

  • Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
  • Make quotations/proposals and reconfirm bookings with/for overseas agents
  • Understand about the existing and new products being offered by the company to be better able to fit the client requirements
  • Issues invoices in due time and assist accounting department with regard to payment
  • Ensure all sales are reported in Tourplan software for your sales report
  • Strive to achieve a high ratio of conversions versus enquiries
  • Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
  • Communicate and support guide/ operation/ sales member throughout the trip duration to identify and solve issues that may occur.

Qualifications

  • Vietnamese nationality
  • Bachelor’s Degree in Hospitality, Tourism, Business or other related fields
  • Good command of written and spoken German. Other languages is a plus.
  • Minimum 2 year of experience in Inbound Tour Operations or other related fields.
  • Has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel.

Skills

  • Well organized, hardworking, individual working and teamwork skills.
  • Ability to work under pressure in peak season periods.
  • Very detail oriented and service minded and execution skills.
  • Good computer literacy (MS Office; Travel related software)
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