German Inbound Department is looking for a Travel Consultant. The main mission is to be in charge of creating/quoting travel itineraries, answer questions, contact suppliers and guides to process the bookings and to provide the best service to our agents.
role and responsibilities
Advise, create outlines and Travel itineraries for Tour operators/ Travel agents
Make quotations/proposals and reconfirm bookings with/for overseas agents
Understand about the existing and new products being offered by the company to be better able to fit the client requirements
Issues invoices in due time and assist accounting department with regard to payment
Ensure all sales are reported in Tourplan software for your sales report
Strive to achieve a high ratio of conversions versus enquiries
Look to improve handling time and productivity by making suggestions on how to simplify or speed up work processes
Communicate and support guide/ operation/ sales member throughout the trip duration to identify and solve issues that may occur.
Bachelor’s Degree in Hospitality, Tourism, Business or other related fields
Good command of written and spoken German. Other languages is a plus.
Minimum 2 year of experience in Inbound Tour Operations or other related fields.
Has good product knowledge and keeps looking to improve it, has a professional mind-set and a passion for travel.
Well organized, hardworking, individual working and teamwork skills.
Ability to work under pressure in peak season periods.
Very detail oriented and service minded and execution skills.
Good computer literacy (MS Office; Travel related software)
This job description is not intended to be all inclusive. You may perform other duties as negotiated to meet the ongoing needs of the organization.