Self Guide ("we," "us," or "our") is committed to protecting the privacy of your personal data. This Privacy Policy describes the types of customer data we collect, how we use it, with whom we share it, and the rights you have regarding your personal data.
1. Personal Data We Collect
We collect various customer data to provide travel services and improve your experience. This may include:
Location Data: To help you discover nearby attractions and personalize your experience, we may collect your approximate or precise location (with your permission).
Precise Location in Background for Self Guide application: The Self Guide application collects location data to provide real-time risk alerts and personalized assistance notifications, even when the app is closed or not in use. You can adjust this setting in your device's settings.
Device Information: The Self Guide may collect data like your device type, operating system, and unique identifiers for advertising purposes (e.g., Google Advertiser ID).
Usage Data: This includes information about how you interact with the Self Guide app, such as pages visited and features used.
Contact Information: Name, email address, phone number, and others (if needed).
Travel Information: Booking details, itineraries, dietary restrictions, and medical conditions relevant to travel.
Passport and Visa Information: Passport details (number, issuing country), visa information (if applicable).
Payment Information: We do not store credit card numbers directly. Payment processing is done through secure third-party gateways. With your consent, we may securely store billing information for future bookings.
Marketing and Communication Data: Preferences for travel styles, past destinations, and interactions with marketing campaigns (optional).
2. Use of Customer Data
We use customer data to:
We use your information to personalize your experience, provide customer support, and improve our app and website.
We may send you emails or notifications about your bookings, travel updates, or special offers.
We may use your information to detect and prevent fraud or other harmful activities.
Provide customer support and respond to inquiries.
Personalize travel recommendations and marketing communications (with your consent).
Comply with legal and regulatory requirements (e.g., immigration controls).
3. Sharing of Customer Data
We share customer data with third-party service providers who assist us in delivering travel services. These providers are contractually obligated to protect your data and only use it for the specific service they are providing. Examples include airlines, hotels, tour operators, and payment processors.
We may also share customer data if required by law (e.g., responding to a court order) or to prevent fraud. We will always notify you if we are required to disclose your data in such circumstances.
4. Data Security
We take appropriate security measures to protect against unauthorized access, disclosure, alteration, or destruction of personal data. These measures include strong passwords, encryption of sensitive data (like passport details), and regular security audits.
5. Data Retention
We retain customer data for the duration of the trip to fulfill the purposes described in this Privacy Policy, comply with legal obligations (e.g., transaction records), and resolve disputes. We will delete it after client departure.
6. Your Rights
You have certain rights regarding your personal data, which may vary depending on your location. These rights may include:
Right to access: You have the right to request a copy of your personal data.
Right to rectification: You have the right to request that we correct any inaccurate personal data we hold about you.
Right to erasure: You have the right to request that we delete your personal data in certain circumstances.
Right to restriction of processing: You have the right to restrict how we process your personal data.
Right to object: You have the right to object to our processing of your personal data for marketing purposes.
7. Contact Us
If you have any questions about this Privacy Policy or your rights regarding your personal data, please contact us at [email protected] .
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.
We are committed to respecting your privacy and giving you control over your data. This Privacy Policy outlines our practices regarding customer data collection, use, and protection.
Last updated June 2024