As we enter our 21st year of operation in Asia, EXO Travel continues to deliver genuine value to our partners and improve upon the qualities that make us great. Our commitment to operating with the highest standards of service and professionalism as well as offering and executing seamless travel experiences is the reason why EXO Travel stands above the rest.
Through expert knowledge from our staff throughout the region we create tailor-made itineraries that are well suited to individual needs, following a philosophy of bespoke travel as opposed to standard 'off the shelf' vacations. Because of this, we are the first choice destination management company for clients with specialist interests or who require highly skilled agents and knowledgeable people on the ground.
Our commitment to you
EXO Travel understands the benefits of a good working relationship. With our clients, we share a common commitment to quality and the delivery of authentic travel experiences and you can be assured our high level of service and professionalism will never be compromised. To that end, we offer the following:
A timely response - We know that a fast response is imperative for success in our industry, and as your partners on the ground we are committed to getting back to every inquiry the same day or at the most within 48 hours.
A professional organization - We use the internationally recognized and fully integrated travel software 'TOURPLAN'. Our reservations and operations teams receive complete and regular professional training while our organization allows us to deliver a fast and consistent service and seamless itineraries through eight countries.
High quality service on the ground - We are committed to providing the highest quality of service possible in our destinations. We have a strong guide training program, use the best vehicles and work only with preferred suppliers which are all subject to regular and rigorous inspections.
Staff who are consultative - Through training, regular inspections and a strong service culture, our teams are capable and willing to make suggestions and give you qualified advice rather than simply process reservations.
A direct line to our General Managers - All our clients receive contact details of our expatriate general managers who are always available and happy to solve any problems that may arise during the booking process or when the clients are in country.
Specialized teams and personal service - We have developed small specialized teams to handle each market segment and group of clients to deliver the personal service you deserve. Each destination has a department or designated person to handle MICE, adventure or luxury requests.
An investment in product development - In each destination we have a specialist Product Team to ensure that our product offerings are the most creative and up-to-date. This includes negotiating the best rates with preferred hotels and ensuring our tariff is comprehensive as well as creating 'Signature Tours and Excursions' which not only show the established 'highlights' but also the secret and special places often overlooked by tourists.
Well trained staff - In conjunction with one of Southeast Asia's premier training organizations, we have developed our own comprehensive training programs that ensure our staff are the best and most professional in the business.
Financial stability - As part of the Apple Tree Group of companies that includes hotels, real estates and other asset holding companies in Asia, EXO Travel is financially secure.